SUBMISSION OF APPLICATION

To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications.

Effective January 23, 2026:

• You will be required to attach a résumé to your application which will be used for screening purposes.

• Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.

• Your résumé must include the month and year for start and end dates for each listed employer.

• Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.

Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview.

STATE CLASSIFICATION: CUSTOMER SERVICE REPRESENTATIVE III (0136)

This requisition is limited to Current TxDMV Employees Only.

GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Provides customer service for title and registration activities in the Vehicle Titles and Registration Division (VTR), Vehicle Data Management, Law Enforcement Support Unit. Work involves retrieving title and registration information from master files or databases and verifying against applications, forms and original documents; researching and analyzing manuals, regulations and laws to ensure compliance with established procedures and resolves problems; and handling confidential and sensitive correspondence and communications regarding compliance with DPPA. Work requires contact with governmental agencies and extensive contact with the public. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.

ESSENTIAL DUTIES
Provides routine information and assistance pertaining to vehicle title and registration procedures, laws, rules and regulations; refers customers to appropriate source for complex problems or questions; processes special applications and reports.

Prepares and edits correspondence/production work, memos and reports for proper format, spelling, grammar, punctuation, typographical errors, syntax and style using a personal computer and applicable software.

Retrieves title and registration information from master files or databases and verifies against applications, forms and original documents.

Researches and analyzes manuals, regulations and laws to ensure compliance with established procedures and resolves problems.

Performs complex data analysis and work non-routine modifications to the master vehicle record.

Inputs address changes, vehicle transfer notifications, annual permits, exports, etc.

Reinstates motor vehicle records.

Reconciles county title errors with Regional Service Centers.

Performs verifications through Texas Department of Public Safety’s TLETS/NLETS system for stolen vehicle and safety responsibility status.

Processes requests to assist TxDMV Headquarters and Regional Service Center staff.

Provides customer service for vehicle title and registration activities.

Work involves handling confidential and sensitive information; adhering to DPPA laws.

Answers multi-line telephones, routes messages and responds to telephone inquiries.

Provides internal and external customer service through oral and written communications.

Maintains a productive working relationship with coworkers, management and customers.

Performs additional branch related duties as assigned by the Manager and/or Lead Worker.

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

May travel 5% of the time. May include overnight travel by plane and/or car.

May require working extended hours and some evenings and weekends, as needed.

Performs other job-related duties as assigned.

MINIMUM REQUIREMENTS

Education

• Graduation from high school or the equivalent.

• College education or technical training in law enforcement, investigations or an investigations related field may be substituted for experience on a year-for-year basis.

Experience

• Two (2) years' experience in a high-volume customer service, data entry/management, or general office administration environment.

• Experience requirements maybe satisfied by full-time experience or the prorated part-time equivalent.
  

ADDITIONAL INFORMATION

BENEFITS:

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

Retirement Plan

Paid Group Health & Life Insurance for employees

Paid Holidays

Paid Vacation Leave

Paid Sick Leave

Dependent Optional Life Insurance

Paid Vacation Leave

Dependent Health & Life Insurance

Dental Insurance

Voluntary AD&D Insurance

Vision

Health & Dependent care flexible spending accounts

QUALIFIED EMPLOYER

In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

JOB OFFER AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:

·Proof of education and experience listed on the application.

·Eligibility to work in the United States.

·Satisfactory results from a pre-employment criminal history background check and driver’s record check.

·Compliance with Selective Service registration for males ages 18-25.

MILITARY EMPLOYMENT PREFERENCE

If selected for the position the following must be provided for proof for military employment preference:

·Veteran must provide form DD214

·Surviving Spouse or Orphan must provide DD1300 or DD214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found in the State Auditor’s Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612.