SUBMISSION OF APPLICATION

To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications.

Effective January 23, 2026:

• You will be required to attach a résumé to your application which will be used for screening purposes.

• Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.

• Your résumé must include the month and year for start and end dates for each listed employer.

• Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.

Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview.

Telework may be available based on TxDMV operational needs.

State Classification Title: Investigator IV (1354)

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

This position does not require a Texas Commission on Law Enforcement certificate nor is it a law enforcement position. Performs complex investigative work in support of the Texas Department of Motor Vehicles, Enforcement Division (ENF), Motor Carrier Section. Investigates and resolves motor carrier complaints and inquiries regarding business activities regulated by TxDMV. Work requires research and analysis of complex records to determine compliance with state and federal statutes. Work requires contact with high-level executives, attorneys, governmental officials and private entities. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

Reviews and evaluates consumer complaints to determine if a violation has occurred and makes recommendations concerning action to be

taken.

Conducts field investigations and/or investigations of reported and suspected violations of statutes and rules, documents observations/findings.

Gathers, examines and analyzes complex records necessary to complete investigations.

Develops lists, contacts and/or interviews potential witnesses.

Prepares investigative or inspection reports of findings and recommends corrective actions.

Maintains complaint files, investigation files and reports; secures confidential information.

Conducts research of state and federal statues, regulations and other issues affecting area of jurisdiction.

Coordinates with regulated businesses and consumers regarding complaints.

Answers inquiries and provides guidance to regulated businesses.

Makes recommendations concerning administrative penalties and assists in the correction of violations.

Uses negotiation/mediation skills to resolve complaints, as appropriate.

Provides expert testimony in court cases.

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

Will travel 50% of the time. May include overnight travel. Travels by plane and/or car. May require working extended hours and some evenings and weekends, as needed.

Performs other job-related duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Considerable Knowledge of:

Investigative practices and procedures

Working Knowledge of:

Negotiation, Mediation and arbitration techniques

Auditing and investigative methods, practices and procedures

Applicable laws, rules and regulations

Legal terminology

Proficient Skill in:

The use of personal computers and applicable programs, applications and systems

Interpreting and applying laws, rules and regulations

Conducting interviews

Gathering facts, analyzing and organizing technical data, evaluating findings and preparing reports

Public relations for maintaining effective working relationships with individuals and groups

Scheduling work assignments

MINIMUM REQUIREMENTS

Education

• Graduation from high school or the equivalent.

• College education or technical training in law enforcement, investigations or an investigations related field may be substituted for experience on a year per year basis.

• Official sealed transcripts of all college hours/degrees listed on State of Texas application will be required on or before the first day of employment if selected for the position.

Experience

• Four (4) years progressively responsible experience in criminal or regulatory enforcement investigative work

• (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

ADDITIONAL INFORMATION

BENEFITS:

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

Retirement Plan

Paid Group Health & Life Insurance for employees

Paid Holidays

Paid Vacation Leave

Paid Sick Leave

Dependent Optional Life Insurance

Paid Vacation Leave

Dependent Health & Life Insurance

Dental Insurance

Voluntary AD&D Insurance

Vision

Health & Dependent care flexible spending accounts

QUALIFIED EMPLOYER

In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

JOB OFFER AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:

·Proof of education and experience listed on the application.

·Eligibility to work in the United States.

·Satisfactory results from a pre-employment criminal history background check and driver’s record check.

·Compliance with Selective Service registration for males ages 18-25.

MILITARY EMPLOYMENT PREFERENCE

If selected for the position the following must be provided for proof for military employment preference:

·Veteran must provide form DD214

·Surviving Spouse or Orphan must provide DD1300 or DD214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found in the State Auditor’s Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612.