SUBMISSION OF APPLICATION

To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications.

Effective January 23, 2026:

• You will be required to attach a résumé to your application which will be used for screening purposes.

• Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.

• Your résumé must include the month and year for start and end dates for each listed employer.

• Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.

Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview.

STATE TITLE: CUSTOMER SERVICE REPRESENTATIVE V (0140)

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Provides highly advanced customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division (VTR), Longview Regional Service Center. Work involves providing customer service to the public and stakeholders related to vehicle title and registration activities; handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations; issuing commercial registration in accordance with the International Registration Plan (IRP). Work requires contact with government agencies, elected officials and extensive contracts with the public. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment and performs administrative duties in the absence of leadership.

ESSENTIAL DUTIES

Provides quality customer service to the public, county tax offices and various industry stakeholders regarding title and registration application requests and customer inquiries for information, services, policies, procedures, law, rules and regulations

Processes apportioned registration in person, by telephone and through the Texas International Registration Plan (TxIRP) online application.

Assists and trains peers, carriers and service providers with apportioned registration, compliance audits and use of the TxIRP online application.

Communicates with and assists the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.

Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.

Assists regional office leadership with coordinating, planning and monitoring work status and daily operation activities.

Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents.

Makes requests to suspend and revoke motor vehicle records.

Research information from manuals, electronic resources, rules and law to resolve highly advanced customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.

Maintains highly advanced specialized expertise in TxDMV laws, rules, regulations, policies / procedures to issue temporary registration and NAFTA permits; authorize refunds and corrected title requests; and issue credit fee vouchers, bonded title letter

Leads, coordinates and participates in team meetings to contribute to the development of best practice procedures.

Supports the county tax office through on-site visits; communicates and interprets department policy and programs; reviews rules/regulations and conducts audit oversight.

Conducts annual audit of accountable/non-accountable items for the county tax office. Provides RTS application support and assists with special projects.

Develops and conducts training for government entities, various industry stakeholders and TxDMV-VTR personnel.

Travels to attend meetings, seminars and conferences.Travels up to 10% of the time by car (may include flying). May include overnight travel.

Must attend regularly scheduled work hours. May require working extended hours and some evenings and weekends, as needed.

Required to attend work regularly and adhere to approved work hours in accordance with the department policies and procedures.

Performs other job-related duties as assigned.

MARGINAL DUTIES

May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.

May be required to stand for short periods of time to make copies/faxes etc.

May be required to kneel for short periods of time to replace printing ink cartridges.

May require walking short distances to and from copier, fax, and to retrieve inventory.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

MINIMUM REQUIREMENTS

Education

• Graduation from high school or equivalent.

• Education may be substituted for experience on a year-for-year basis.

Experience

• Four (4) years’ experience in a high-volume customer service or general office administration environment.
• Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.

ADDITIONAL INFORMATION

TRAVEL

May travel up to 10% of the time. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

üRetirement Plan

üPaid Group Health & Life Insurance for employees

üPaid Holidays

üPaid Vacation Leave

üPaid Sick Leave

üDependent Optional Life Insurance

üPaid Vacation Leave

üDependent Health & Life Insurance

üDental Insurance

üVoluntary AD&D Insurance

üVision

üHealth & Dependent care flexible spending accounts

QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program

Job offers and continuation of employment is contingent upon:

• Proof of education and experience listed on the application
• Eligibility to work in the United States
• Satisfactory results from a pre-employment criminal history background check and driver’s record check
• Compliance with Selective Service registration for males ages 18-25
• Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

MILITARY EMPLOYMENT PREFERENCE

If selected for the position the following must be provided for proof of military employment preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide

The Texas Veterans Commission provides helpful employment information.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612.