Job Description

Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique ultra-premium experience surrounded by breathtaking red rock scenery. The resort provides world-class accommodations, elevated dining, golf, spa services, and exceptional guest experiences. The Housekeeping Department is essential in delivering a polished and welcoming environment that reflects the resort’s luxury standards.

The Turndown Attendant is responsible for providing evening turndown service in guest rooms and creating a warm and inviting atmosphere for overnight comfort. This position focuses on light evening cleaning tasks, linen refreshing, replenishing amenities, guest organization, and special touches that align with Black Desert Resort service standards. As a guest-facing role, the Turndown Attendant must provide professional and courteous engagement with guests and maintain attention to detail in every room.

Job Specifications

Onsite: Black Desert Resort Shift and Schedule Availability: Year-Round/Part Time (5pm – 9:30pm) Pay Rate: $16–$17 per hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us

• Competitive Benefits: 401K with company match, employee dining room, exclusive resort discounts, and complimentary employee hotel stay program.

• Dynamic Environment: Opportunity to work with an amazing team focused on hospitality and service.

• Career Growth: Opportunities for professional growth and advancement in the hospitality industry.

Responsibilities

• Complete evening turndown service following Black Desert Resort standards
• Refresh towels, toiletries, bathroom amenities, water, and guest room items
• Lightly tidy guest rooms by removing trash, restocking items, organizing surfaces, and preparing the bed
• Adjust lighting, curtains, room temperature, and room presentation to create an inviting evening environment
• Replenish supplies on housekeeping carts and maintain cleanliness and readiness of carts throughout the shift
• Report maintenance issues, unusual room conditions, lost and found items, or guest preferences
• Ensure guest privacy by following proper room entry and security procedures
• Maintain housekeeping closets and service hallways in clean and orderly condition
• Provide friendly, polite, and courteous service to guests when encountered on shift
• Assist with additional guest room requests as assigned
• Perform other duties as assigned

Qualifications

• Previous experience as a room attendant, housekeeper, or similar role preferred
• Strong attention to detail and ability to maintain luxury service standards
• Ability to work independently and efficiently during evening hours
• Ability to lift, push, and pull up to 50 pounds
• Flexibility to work evenings, weekends, and holidays
• Valid driver license with acceptable driving record preferred