Job Description

Basic Job Function

Provide friendly, attentive, service ensuring that the freshening of guest rooms and turndown of guest beds are accomplished in a timely manner. Ensure that guest rooms and public areas meet our high standard of cleanliness and are properly presented. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Minimum Requirements:

• Previous hotel housekeeping experience preferred
• Excellent communication skills, both written and verbal
• CPR certification preferred
• First Aid certification preferred
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:

• Arrange bed linens and supply candy and card according to hotel standards
• Empty and clean all ash trays and trash cans
• Ensure that all room service trays and dishes are removed and that in room amenities are fresh or discarded
• Ensure that all guests clothing is neatly folded and shoes paired
• Turn on bed side lamp and adjust bedroom and bathroom lighting
• Freshen bathrooms, replacing used items and arranging guest items
• Close all sheers and black out drapes and or curtains
• Replace used amenities, glasses (with caps) note pads, stationery etc.
• Read the worksheets accurately to ensure that the turndown provided is appropriate for the number of guests in the rooms
• Ensure that guest rooms are properly supplied
• Ensure that all worksheets are completed fully and completely prior to handing them to the supervisor at the end of the shift
• Ensure that all keys and pagers are signed out and in and handled in a secure fashion
• Ensure that all guest items are handled cautiously and ensure that all doors are locked after the service is complete
• Ensure that all housekeeping supplies are returned to their correct location and that carts are cleaned in preparation for the following shift
• Straighten all public spaces ensuring that they meet our high standard of cleanliness and are properly presented
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull, and push up to 50 lbs repeatedly throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy