Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock.It’sabout changing the world–little by little.We’rethe world’s first mission-driven hotelcompanyandwe’vegot some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The Turndown Attendant provides a comfortable and welcoming evening environment in guest rooms by refreshing occupied rooms and preparing them for sleep. This role focuses on thoughtful presentation, attention to detail, and guest comfort while upholding brand standards and service excellence.

GENERAL DUTIES:

• Perform evening turndown service in assigned guest rooms according to established standards.

• Maintain aset numberof occupied rooms to be serviced per shift.

• Enter guest rooms following proper access procedures and verify vacancy before entry.

• Remove used towels, linens, and terry andreplace withclean items from the linen closet.

• Make beds and prepare sleeping areas, including closing drapes, reducing lighting, and creating a calm evening ambiance.

• Restock guest amenities such as toiletries, stationery, and other in-room supplies as needed.

• Wipe down wet surfaces and clean bathrooms to ensure cleanliness and presentation.

• Fold andneatlyplace guest clothing left in the room inan appropriate location

• Remove room service trays, dishes, and carts todesignatedservice areas.

• Prepare unoccupied rooms for turndown in advance of guest arrivals.

• Perform full Room Attendant duties in occupied rooms and late check-out rooms whenrequired

• Clean guest rooms including dusting, polishing, vacuuming, floor care, and trash removal.

• Straighten furniture, desk items, and appliances; check that all appliances are present andfunctioningproperly.

• Fill and transport supply carts andmaintainadequate supplies throughout the shift.

• Respond promptly and professionally to guest requests and requests from other departments.

• Report maintenance issues, safety hazards, or equipment malfunctions promptly.

• Follow all company, safety, security, and sanitation policies and procedures.

• Maintain clean, professionaluniformand personal appearanceat all times

• Welcome and acknowledge guests according to company standards and provide genuine, thoughtful service.

• Speak with guests and team members using clear, professional language.

• Support team members to achieve shared goals andmaintaina cooperative work environment.

• Maintain confidentiality of proprietary information.

• Perform any other reasonable duties as requested by Supervisors.

• Maintain confidentiality of proprietary and guest information.

• Embody the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service, and uphold our Brand Pillars.
  

QUALIFICATIONS & SKILLS:

• Previousrelated guest service experience dealing directly with the public andacquiredgeneral knowledge of basic customer service skills.

• Passion for cleanliness and attention to detail.

• Ability to communicate andcomprehendEnglish language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members.

• Ability to learn and work with technology including devices such as computers,iPodsand iPads.

• Excellent time management skills and can work in a fast-paced environment.

• An extremely honest person witha high levelof integrity.

• Good interpersonal skills.

• Shouldpossessand displayhigh levelsof energy since the job demands that you clean a varying number of rooms a day depending on business needs.

• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

• Stand, sit, kneel, or walk for an extended period across an entire work shift.

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

• Ability to regularly lift, carry, push, pull and/or move up to 50 pounds occasionally, 30 poundsfrequentlyand 25 pounds constantlySpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand the ability to adjust focus.

• Ability to follow directions and work in a team environment.

• Ability to effectively cope with change, handleriskand uncertainty comfortably, ability to shift gears at a moment’s notice while being composed under pressure. Does not show frustration when dealing with upset guests or team members.

• Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; buildsappropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

• Genuinely cares about people,demonstratesreal empathy with the joys and pains of others.

• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.

• Flexibility to meet the demands of a 24-hour operationDue to the nature of the hospitality industry, team members maybe requiredtoworkvarying schedules, including holidays and weekends to accommodate the business and demands of the property.