Job Description

Position Objectives:

Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams.

Requirements

Ensure safe and efficient turnaround

• Comply with all requirements of airlines and authorities.
• Monitor customer safety during boarding and deplaning.
• Assist customers in a friendly and courteous manner.

Operational standards & timing

• Ensure processes are delivered within SLA standards.
• Ensure activity sequence matches station turnaround plan
• Ensure all activities delivered are within the agreed times.

Coordination of turnaround activities

• Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding).
• Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation.
• Coordinate flight delay information with airline operations.

Monitoring, documentation & reporting

• Compile daily log of aircraft turnaround activities
• Document/log and report any unsafe operations to supervisor
• Provide the ramp supervisor with onload/offload loading instructions (third-party) as required by the airline.

Procedures & compliance

• Follow departure and flight arrival phase procedures.
• Comply with all safety procedures and airline policies.

Additional responsibilities

• Other duties as assigned by Supervisor(s) and Manager(s)

What You Bring

• Fluent English communication skills
• Strong verbal and written communication; active listening skills
• Computer literacy and fast, accurate data entry
• Calmness and solution-focus under pressure
• Physical stamina to stand for extended periods and move throughout the terminal

Authorized to work in the U.S. and able to pass a background check and drug

Schedule

• Part-Time
• Varies depending on availability and seasonal demand
• Must be available on weekends and holidays as needed

Benefits

Pay & Benefits

• Hourly Pay: $23.15 per hour + Shift Premium B ($1.00)
• Fully Paid Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Uniform Provided
• Paid Training
• Parking Discount or Clipper Card
• Referral Bonus
• Cell Phone Plan Reimbursement