Job Description

Pay Range: $20.00 – $21.00 per hour.

Join Archer Hotel Napa as a Turn Attendant and play an important role in supporting housekeeping operations and ensuring guest rooms are refreshed and maintained to the highest standards. This role is responsible for preparing rooms for evening service, supporting housekeeping teams, and helping deliver a seamless, elevated guest experience.

A distinctive boutique hotel nestled in downtown Napa, Archer Hotel Napa offers guests an indulgent experience with 183 luxurious rooms and suites, many featuring private balconies. Our amenities include the vibrant Sky & Vine Rooftop Bar, Water Deck, Rooftop Spa, Fitness Studio, and over 22,000 sq. ft. of versatile indoor and outdoor event spaces. As a AAA Four Diamond, Forbes Travel Guide Recommended property, we pride ourselves on thoughtful touches and local discoveries, consistently earning top rankings on trusted review sites.

Turndown Attendant | JOB DESCRIPTION

LodgeWorks is actively hiring for a Turndown Attendant

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

The Turndown Attendant is responsible for cleaning, turning down guest beds and delivering any other needs of the guest. This includes adjusting lighting, shades and drapes, turning down the bed, placing bottled water and glasses on the nightstands and chocolate on the pillows, removing trash and dirty towels, remaking the bed(s) if needed, replacing used amenities and any other duties as requested by the guest or assigned by a supervisor. The Turndown Attendant is expected to actively develop and promote superior services skills in dealing with clients, guests and co-workers.

Your day-to-day

• Complete assigned checklist for each room assigned.
• Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals.
• Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
• Comply with LodgeWorks standards and regulations to encourage safe and efficient hotel operations.
• Remove room service trays, dishes and carts to service landings. Close drapes, reduce lighting, turn music on softly and prepare bedding.
• Assist in the timely completion of any projects, including public area deep cleaning and window washing.
• Maintain a high level of cleanliness and safety in the work area.
• Be adaptable: With fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position.
• Serve as runner to guest rooms to deliver items as requested by the guests.
• Perform other duties, such as cleaning unexpected spills and executing special guest requests.
• Clean and style hotel rooms and public areas efficiently to brand expectations and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies and linens.
• Check and maintain stock levels.
• Restock cart and linen closet daily to ensure readiness for the next day.
• Assist in any other task or duties as requested by management.
• A must: Have open availability for a 3 - 11PM shift.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• Customer–focused, with guests, clients and employees at the forefront of your thinking.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• Ability to follow directions and perform tasks with attention to detail, speed accuracy and follow-through.
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.
• A must: Able to lift a maximum of 40 lbs. throughout the day.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.