Job Description

Workster is partnering with a leading international customer experience provider to recruit a Turkish Client Advisor for a dynamic Sofia-based team.
In this role, you’ll deliver high-quality client support and personalised service to Turkish-speaking customers, handling enquiries, account assistance and issue resolution while promoting relevant products and creating excellent customer experiences.

Your Role

• Provide exceptional customer service in Turkish for inbound and outbound enquiries via phone, email and chat

• Assist customers with account queries, product information, service activations, modifications and cancellations

• Advise customers on product features, eligibility and requirements to ensure appropriate solutions are provided

• Identify opportunities to upsell or cross-sell relevant services and add-ons while prioritising customer needs

• Manage CRM and internal systems accurately to record interactions, follow-ups and case notes

• Resolve complaints and service issues with empathy, ownership and timely escalation when necessary

• Collaborate with internal teams and external partners to ensure smooth service delivery and problem resolution

• Meet individual and team KPIs for quality, efficiency and customer satisfaction

• Contribute to continuous improvement by sharing customer feedback and proposing process enhancements

Your Qualifications

• Native or C2 level Turkish (spoken and written)

• English at B2 level or higher

• At least 1–2 years’ experience in customer service, client support or a related role is preferred

• Strong communication and interpersonal skills with a customer-first mindset

• Ability to work accurately under pressure and manage multiple enquiries simultaneously

• Familiarity with CRM systems and standard office software is an advantage

• Problem-solving skills and the ability to handle escalations calmly and professionally

• Organised, detail-oriented and comfortable working in a fast-paced, metrics-driven environment

• Eligible to work in Bulgaria and able to commute to the Sofia office as required

The Offer

• Full-time position with fixed weekday working hours

• Hybrid work model following training and probation (partial work from home based on performance)

• Competitive salary with performance-based bonus opportunities

• Welcome bonus during the first year

• Private health and life insurance from day one (including dental and vision where applicable)

• Daily meal allowance via prepaid card

• Access to corporate gym facilities and wellbeing initiatives

• Stable international project with clear progression and internal mobility opportunities