TUI

TUI Service Support Rep | Polish Speaking | Tunisia | Work Abroad

TUI  •  Onsite  •  3 months ago
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Job Description

Are you ready to embark on an exciting journey in the world of travel and tourism? Combine your passion for travel with work, creating unforgettable moments as one of our digitally experienced and helpful Service Reps

If you have an EU passport, are willing to relocate for the duration of the summer season, and speak English and Polish - then keep on reading!

ABOUT OUR OFFER 

  • Seasonal or permanent contracts available with optional winter work opportunities.
  • Private Health Insurance with Allianz or Sanitas included.
  • Accommodation with your own private bedroom and bills included.
  • Work permits, background and/or medical checks arranged and included.
  • Return flights, company iPad and uniform included.
  • Comprehensive onsite start of season training with accommodation and pay included.   
  • Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
  • Plus receive a take home net basic of 980€ per month.
  • Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.


ABOUT THE JOB

  • Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one.
  • Engage with guests from around the world to identify their needs and offer tailored recommendations.
  • Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. They ensure guests receive appropriate care and help, including face-to-face interactions when needed.
  • Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
  • Monitor progress with service updates, as well as guest feedback. Celebrate successes in meeting service targets, solving problems, and providing great service.


ABOUT YOU

  • A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
  • A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
  • Service Support Reps excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
  • Turning challenges into opportunities and remaining calm under pressure. Proactively identify and resolve issues creatively before they escalate.
  • Communicate clearly and effectively and able to adjust style to fit the situation. Keep interactions positive, and confident to present in front of an audience.

From a workplace to a place to belong, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.

TUI

About TUI

We’re adventure seekers. Smile givers. Impact makers.

We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.

We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.

We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers.

Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.

At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying.

There’s a place for you here.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Hannover, DE
Year Founded
Unknown
Website
tuigroup.com
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