TUI

TUI Service Support Rep | German Speaking | Local Residents

TUI  •  Da Nang, VN (Onsite)  •  15 hours ago
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Job Description

Calling all tourism pros based in Vietnam!

Are you ready to embark on an exciting journey in the world of travel and tourism? Join our team as a digitally experienced and helpful Service Support Rep, supporting travelers and creating unforgettable moments from your base in Vietnam at Robinson Hotel in Nam Hoi An

You must have the Vietnamese right to work and be fluent in German to be considered for this role. Given the very remote location, you'll need to be highly independent and self-motivated, comfortable working autonomously with minimal on-site support. We're seeking someone with a passion for the travel industry and customer service, combined with digital savviness and strong problem-solving abilities.

If you're the type of person who thrives on independence, can navigate challenges on your own, and meet these requirements - then keep on reading!


ABOUT OUR OFFER

  • A job at TUI offers more than your basic salary which already starts 300.000.000 VND gross/year (paid monthly), plus additional monthly excursion commission.
  • Accommodation, meals and non-alcoholic beverages are provided during the hotel's opening hours.
  • Option to provide your own accommodation and meals for a higher base salary.
  • A company iPad & uniform are of course standard.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.   
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  
  • We offer a permanent contract, start date to be agreed, along with career growth opportunities tailored to your unique skills and expertise.


ABOUT THE JOB

  • Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one.
  • Engage with guests from around the world to identify their needs and offer tailored recommendations.
  • Promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue. They also need to be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.
  • Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
  • Monitor progress with sales and/or service updates, as well as guest feedback. Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service.


ABOUT YOU

  • A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
  • A highly independent and self-motivated professional who thrives working autonomously, with a passion for travel and customer service, strong problem-solving skills, and digital proficiency.
  • A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
  • Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
  • You are highly motivated, target-driven individuals with a positive mindset towards achieving results. Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience
  • Turning challenges into opportunities and remaining calm under pressure. Proactively identify and resolve issues creatively before they escalate.
  • Communicate clearly and effectively and able to adjust style to fit the situation. Keep interactions positive, and confident to present in front of an audience.
  • Fully conversational in English and German – additional languages will be helpful. Depending on the role or languages you speak, you may need to hold a valid manual driving license.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

TUI

About TUI

We’re adventure seekers. Smile givers. Impact makers.

We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.

We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.

We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers.

Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.

At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying.

There’s a place for you here.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Hannover, DE
Year Founded
Unknown
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