TUI

TUI Service Support Rep

TUI  •  Cancún, MX (Onsite)  •  10 hours ago
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Job Description

Calling all tourism pros based in Mexico!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Service Support Reps If you have the right to work in Mexico and speak English plus German, then keep on reading!


ABOUT OUR OFFER

  • A job at TUI offers more than your basic salary which already starts at $221,750.00 MXN gross/year.
  • In case you earn commission, this will come on top.
  • A company iPad & uniform are of course standard.
  • Work week of 48 hours with minimum 1.5 days off (depending on role or destination, this could be 2 days off).
  • 16 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
  • Discounts and multiple offers with TUI Club De Benefits.
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.   
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  
  • We offer permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.


ABOUT THE JOB

  • You will pro-actively inform and communicate with guests in a digital way.
  • You will be supporting our international guests in more complex, sensitive, or emergency situations that need that extra special attention.
  • It all starts with you uncovering guests holiday needs and matching them with the right service solution.
  • You will be able to monitor and celebrate your success with regular target updates and guest feedback results for service provided in your hotels and how well you have ‘solved on the spot’.
  • You will learn more about all TUI Destination Team job roles as we identify and match your skills to the most suitable jobs throughout your recruitment experience.


ABOUT YOU

  • A consistently happy colleague and great team player.
  • A highly engaging communicator - confident and remaining calm and empathetic in a crisis or difficult situations.
  • Willing to learn the demands of the job, the technology needed to do it and all about our incredible products & services.
  • You are fully conversational in English and have a driving license - extra languages will be helpful.
  • Finally … you are highly independent, organized, and efficient and represent our ‘TUI Smile’ at all times.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

TUI

About TUI

We’re adventure seekers. Smile givers. Impact makers.

We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.

We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.

We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers.

Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.

At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying.

There’s a place for you here.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Hannover, DE
Year Founded
Unknown
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