"Handle all daily FBT logistics-related issues within seller chat groups:◦ Claims issues: Request evidence per SOP, make preliminary judgments,initiate complaint tickets on behalf of sellers, and track ticket resolutionprogress. Escalate and follow up as needed until resolved◦ Consult issues: Resolve immediately according to SOP. For issues that cannotbe resolved promptly, escalate to CSR Lead and track progress, providingsellers with updates every 24 hours until resolution• In the short term, track issues and resolution progress via a tracker; long term,optimize through product capabilities (integrating seller Lark groups withcustomer service workbench)• Weekly report on historical and newly added issue resolution progress (reportedwithin the group)"
"- BA/BS degree preferred- Mandarin + B2 English- Typing Speed of at least 40 is preferred- Significant experience in a complex fast paced environment - Strategic thinker with strong analytical and creative problem-solving skills- Passion for ensuring an excellent user experience"
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
