Job Description

About the Team

The TikTok Shop US Operations team is responsible for building a scalable and data-driven fulfillment network to support the continued growth of TikTok Shop in the U.S. The team works closely with fulfillment centers (FCs), third-party logistics providers (3PLs), Product, and Supply Chain teams to monitor operational performance, identify risks, and continuously improve fulfillment quality and efficiency.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities

- Support the development and optimization of hourly-level monitoring systems for 3PL fulfillment operations, tracking operational progress and identifying potential risks and bottlenecks across FCs.

- Analyze fulfillment quality metrics, including missing, damaged, and wrong orders, and assist with root cause analysis and improvement tracking.

- Analyze historical operational data to identify capacity and performance risks and support readiness planning for peak seasons such as BFCM.

- Assist in developing operational dashboards and proactive alert mechanisms across capacity, quality, backlog, and SLA performance.

- Support data analysis and operational validation for new processes, SOPs, and system launches across the FC network.

- Prepare daily and weekly operational reports, exception analyses, and data insights to support regional operations and business reviews.

- Collaborate with Operations, 3PL partners, Product, and other cross-functional teams to translate data findings into actionable operational improvements.

Minimum Qualifications

- Currently pursuing a Bachelor's degree in Data Science, Business Analytics, Statistics, Supply Chain, Industrial Engineering, Computer Science, or a related field.

- Strong analytical and problem-solving skills with proficiency in SQL and/or Python.

- Experience with data visualization or BI tools such as Tableau or Power BI.

- Able to analyze complex datasets, identify trends and anomalies, and clearly communicate findings.

- Strong communication skills and ability to work effectively with cross-functional teams.

- Able to commit to an internship period of no less than 3 months.

Preferred Qualifications

- Previous internship or project experience in e-commerce, fulfillment, logistics, supply chain, or warehouse operations.

- Familiarity with WMS systems and inbound, inventory, and outbound warehouse workflows.

- Experience building dashboards, automated reports, or operational monitoring tools.

- Interest in operational analytics, process improvement, and large-scale fulfillment networks

- Able to work on-site for at least 5 full working days per week is preferred.

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