Job Description

Build your career with Deloitte, the world’s largest professional services firm supporting global clients in the Finance Service Center. We are looking for enthusiastic, customer-focused professionals with strong communication skills to join our growing team.

If you’re seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you.

Key Responsibilities

• Managing Team Lead and supervise team to achieve performance targets, manage escalations, and improve customer experience.
• Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
• Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
• Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers

Requirements

• Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
• Language Skill Business level proficiency in English (verbal and written) to support our US and Canada customer base.
• Managerial Skill Proven ability to lead, coach, and manage team.
• Experience: Graduate of any degree with at least 4-6 years of relevant work experience preferably in a supervisorial role.
• Systems & Tools (SME): Proficiency with using related solutions and Microsoft Excel.
• Working Arrangement: This is a night-shift role and requires working from the office.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.