Job Description

The Transition and Transformation Program Manager will lead complex, multi-tower programs across cloud, infrastructure, cybersecurity, workplace, network, data center, and managed services portfolios. The role is accountable for transition strategy, governance, execution control, stakeholder alignment, operational readiness, and a smooth handover into steady-state operations.

The role also requires proven experience in merger and acquisition driven technology transitions, including integration planning, Day-1 readiness, TSA governance, divestiture support, carve-out planning, and risk management across acquiring and acquired organizations.

Key Accountabilities

• Lead end-to-end transition and transformation programs across multiple service towers, geographies, and customer environments.
• Own transition strategy, mobilization approach, governance model, delivery framework, success criteria, KPIs, and milestone tracking.
• Participate in RFPs, solution shaping, transition estimation, planning assumptions, and customer transition discussions.
• Drive program execution across transition managers, tower leads, solution teams, delivery teams, customer stakeholders, vendors, and partner teams.
• Lead merger, acquisition, divestiture, carve-out, and separation transition planning, including integration roadmap, Day-1 readiness, TSA exit plan, risk closure, and controlled handover.

Core Delivery Areas

• Transition Governance: Establish steering forums, stage-gate reviews, reporting cadence, escalation paths, RAID controls, and executive decision points.
• Cloud and Infrastructure Transition: Oversee cloud migration, hybrid infrastructure, data center services, workplace, network, and managed services transition scope.
• Cybersecurity Transition: Govern security operations, identity and access, compliance, GRC, SOC readiness, vulnerability management, and security control transition.
• M&A Technology Integration: Manage infrastructure and security integration, Day-1 readiness, TSA obligations, service separation, vendor dependencies, licensing impacts, and business acceptance.
• Commercial and Financial Control: Track transition budgets, effort estimates, assumptions, dependencies, cost risks, commercial obligations, and value realization.
• Operational Readiness and Hypercare: Ensure KT completion, runbook readiness, service acceptance, stabilization, SLA readiness, and handover to steady-state delivery.

Qualifications and Certifications

• Bachelor’s degree in Engineering, Information Technology, Computer Science, or Business Management.
• MBA or equivalent postgraduate qualification preferred.
• PMP, PgMP, MSP, PRINCE2, or equivalent program management certification preferred.
• ITIL certification required; ITIL Managing Professional or equivalent is preferred.
• Cloud certification in Azure, AWS, or GCP is desirable.

Experience Required

• 15+ years of IT industry experience, with at least 10+ years in transition, transformation, or complex program management roles.
• Strong experience leading global cloud, infrastructure, cybersecurity, network, workplace, data center, and managed services transitions.
• Proven background in large, multi-million-dollar programs involving multiple stakeholders, vendors, delivery teams, and executive sponsors.
• Experience in outsourcing, managed services, digital transformation, and service integration engagements.
• Hands-on exposure to M&A technology integration, divestiture, carve-out, TSA exit, or post-acquisition infrastructure and security transition programs.
• Demonstrated ability to manage geographically distributed teams and work across diverse customer and delivery environments.

Technical and Functional Skills

• Enterprise transition governance, program management, portfolio assurance, RAID management, and executive reporting.
• Cloud platforms and hybrid environments across Azure, AWS, GCP, private cloud, and multi-cloud architectures.
• Infrastructure modernization, workplace transformation, network operations, data center transition, and managed services onboarding.
• Cybersecurity transition planning covering SOC, IAM, GRC, Zero Trust, endpoint security, vulnerability management, and security operations.
• M&A transition management, TSA governance, service separation, integration planning, vendor transition, licensing impact analysis, and Day-1 readiness.
• Commercial governance, business case tracking, financial forecasting, value realization, dependency management, and contract-aligned delivery control.

Behavioral Competencies

• Executive presence with strong customer and leadership engagement.
• Clear ownership, accountability, and delivery discipline.
• Strong influencing, negotiation, conflict resolution, and decision-making skills.
• Ability to work through ambiguity, pressure, and competing priorities.
• Collaborative leadership style with the ability to align business, technology, security, commercial, and delivery stakeholders.
• Strong written and verbal communication, with the ability to simplify complex program matters for senior audiences.

Preferred Skills

• Prior experience in global delivery organizations, IT services, consulting, or managed services environments.
• Experience working with customers across BFSI, manufacturing, retail, healthcare, technology, telecom, or public sector domains.
• Exposure to tools such as ServiceNow, Microsoft Project, Jira, Azure DevOps, Power BI, and Microsoft 365.
• Experience working with legal, procurement, finance, HR, security, and compliance teams during M&A-led technology transitions.

Core Delivery Areas

• Transition Governance: Establish steering forums, stage-gate reviews, reporting cadence, escalation paths, RAID controls, and executive decision points.
• Cloud and Infrastructure Transition: Oversee cloud migration, hybrid infrastructure, data center services, workplace, network, and managed services transition scope.
• Cybersecurity Transition: Govern security operations, identity and access, compliance, GRC, SOC readiness, vulnerability management, and security control transition.
• M&A Technology Integration: Manage infrastructure and security integration, Day-1 readiness, TSA obligations, service separation, vendor dependencies, licensing impacts, and business acceptance.
• Commercial and Financial Control: Track transition budgets, effort estimates, assumptions, dependencies, cost risks, commercial obligations, and value realization.
• Operational Readiness and Hypercare: Ensure KT completion, runbook readiness, service acceptance, stabilization, SLA readiness, and handover to steady-state delivery.

Qualifications and Certifications

• Bachelor’s degree in Engineering, Information Technology, Computer Science, or Business Management.
• MBA or equivalent postgraduate qualification preferred.
• PMP, PgMP, MSP, PRINCE2, or equivalent program management certification preferred.
• ITIL certification required; ITIL Managing Professional or equivalent is preferred.
• Cloud certification in Azure, AWS, or GCP is desirable.

Experience Required

• 15+ years of IT industry experience, with at least 10+ years in transition, transformation, or complex program management roles.
• Strong experience leading global cloud, infrastructure, cybersecurity, network, workplace, data center, and managed services transitions.
• Proven background in large, multi-million-dollar programs involving multiple stakeholders, vendors, delivery teams, and executive sponsors.
• Experience in outsourcing, managed services, digital transformation, and service integration engagements.
• Hands-on exposure to M&A technology integration, divestiture, carve-out, TSA exit, or post-acquisition infrastructure and security transition programs.
• Demonstrated ability to manage geographically distributed teams and work across diverse customer and delivery environments.

Technical and Functional Skills

• Enterprise transition governance, program management, portfolio assurance, RAID management, and executive reporting.
• Cloud platforms and hybrid environments across Azure, AWS, GCP, private cloud, and multi-cloud architectures.
• Infrastructure modernization, workplace transformation, network operations, data center transition, and managed services onboarding.
• Cybersecurity transition planning covering SOC, IAM, GRC, Zero Trust, endpoint security, vulnerability management, and security operations.
• M&A transition management, TSA governance, service separation, integration planning, vendor transition, licensing impact analysis, and Day-1 readiness.
• Commercial governance, business case tracking, financial forecasting, value realization, dependency management, and contract-aligned delivery control.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.