Job Description

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do:

• Payment Network, Bank and e-Wallet Promotion/Incentives Program
  • Negotiate and finalize partnership agreements to ensure mutually beneficial outcomes.
  • Liaise with internal and external teams to ensure Marketing Framework agreement / Marketing Appendix has been signed off prior to campaign.
  • Work with internal teams to ensure marketing recon reports and invoices are shared with external parties timely and following on collection of payment.
  • Assist to reconcile and discrepancies raised between internal and external parties.
  • Register new partners to the system with accuracy.
  • Create regular reporting mechanisms (e.g., weekly progress updates), identify risks, and resolve delays to ensure project success.
  • Ensure high-quality, timely delivery of strategic partnership program projects aligned with organizational goals.
  • Liaise with internal and external teams to ensure agreement amendments are fully reviewed and executed.

• Operations
  • Work closely with internal teams (e.g., Country BDs, Solution, Product, Compliance, Finance) to integrate partner solutions and enhance processes.
  • Partner with cross functional teams, including upstream business teams, Technical Support, Legal, Marketing & Growth to resolve payment operations day to day efficiently and effectively.
• Customer Complaint Cases - related to Payment Channels
  • Liaise with TTS, internal & external partners, to resolve issues in a timely manner.

Your role as a future leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analysts across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• Minimum Qualification(s):
  • Bachelor’s degree in Business, Marketing, or Finance.
  • 1-2 years of working experience, ideally in Payment or Fintech operations, e-Commerce or Tech company, Payment and Fintech industries are preferred.
  • Ability to work in a fast-paced, global environment with multiple stakeholders.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong communication and collaboration skills to work cross-functionally with internal teams and stakeholders.
  • Ability to analyze data and make data-driven decisions.
  • Proven ability to manage multiple partnerships and projects simultaneously.
  • Strategic thinker with a results-oriented mindset.

• Preferred Qualification(s):
  • Experience in Payment/Fintech industries will be a plus.
  • Experience in handling payment/wallet/card/settlement/digital banking related operations, cross-border payment or user product experience is preferred.
  • Strong negotiation and contract management skills.

• Key Requirements:
  • Problem-solving skills
    • Be able to take on the assigned tasks and brainstorm on possible ways of execution.
    • Be able to trial-and-error to test what could be working, why and why not.
    • Be able to step back and summarize lessons learned.
  • Organizational & cultural fit
    • Be able to survive and thrive in an entrepreneurial and start-up environment.
    • Be proactive in taking on tasks.
    • Be result-oriented.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

This role is open to those that possess a valid permit or status to work in Malaysia.

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