Job Description

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

In our FSC (Finance Service Centre) setup, we are looking for a Cash Application Senior Consultant to lead daily cash application operations, manage team performance, and ensure strong controls and accurate AR ledger outcomes. This role requires advanced understanding of end-to-end finance processes, policies, and controls, with accountability for service levels, quality assurance, escalations, and continuous improvement. The ideal candidate can translate performance data into action, develop team capability, and partner with stakeholders to reduce unapplied cash and improve cash posting timeliness and accuracy.

Key Responsibilities include:

• Team Leadership & Performance Management: Lead a team of cash application professionals; manage workload distribution, capacity planning, coaching, and performance feedback.
• Quality Assurance & Controls: Establish and run QA routines (posting accuracy, documentation quality, approvals, compliance to standard work); ensure audit readiness and control adherence.
• SLA & KPI Ownership: Own SLAs and KPIs (cash application timeliness, unapplied cash aging, touchless posting rate where applicable, accuracy/rework rates); analyze drivers and execute corrective actions.
• Escalation Management: Own complex escalations (high-dollar misapplications, recurring customer remittance gaps, bank/lockbox discrepancies, credit balance/root-cause issues) and ensure timely, well-documented resolution.
• Stakeholder Management & Reporting: Serve as primary operational contact for Collections, Billing, Disputes, Treasury/Banking partners (as applicable), and leadership; provide concise performance reporting and risk visibility.
• Process Improvement & Best Practices: Drive standardization and improvements (e.g., lockbox rule tuning, remittance capture processes, workflow automation, reason code governance) to reduce exceptions and improve throughput.
• Training & Development: Build and maintain onboarding and training materials; develop team skills in research, customer outreach, and reconciliation discipline.
• Operational Risk Management: Maintain a risk-and-issue view (system defects, upstream invoice drivers, master data gaps) and ensure proactive escalation and remediation.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, individuals across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Requirements

• Language Skills Proficiency in Japanese is desirable to support our global customer bases.

• Experience: 4-6 years in cash application/AR operations or related finance operations with demonstrated people leadership responsibilities.
• End-to-End Process & Controls Expertise: Advanced understanding of finance processes, controls, and policies across order-to-cash and cash posting impacts to AR and close.
• People Leadership: Proven ability to lead, coach, and manage team performance, including QA, workload balancing, and development planning.
• Stakeholder Management: Strong ability to handle escalations, influence cross-functional partners, and report performance and risks to leadership.
• Operational Excellence: Experience managing SLAs, implementing best practices, and driving measurable process improvements.
• Systems & Analytics: Strong ERP/cash application tooling proficiency; advanced Excel and operational reporting capability.
• Working Arrangement: This is a day-shift role and requires working from the office.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.