Job Description

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

• Deliver end-to-end ServiceNow implementations across a range of enterprise solutions, tailored to client needs
• Engage with clients to gather requirements, define solutions, and provide expert guidance on ServiceNow best practices.
• Translate business needs into technical solutions through detailed design and hands-on configuration within the ServiceNow platform.
• Collaborate with cross-functional teams including project managers, developers, and client stakeholders to ensure successful delivery.
• Provide mentorship and guidance to junior consultants and developers within the team.
• Conduct workshops, training sessions, and client demos to ensure user adoption and solution alignment.
• Perform system administration, platform upgrades, and patch management when necessary.
• Ensure all deliverables adhere to quality standards, timelines, and budget requirements.
• Stay updated on the latest ServiceNow releases and features, proactively identifying opportunities for improvement or innovation.
• Assist in proposal development, pre-sales activities, and client presentations as needed.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Directors across our Firm are expected to:

• Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level
• Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
• Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
• Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
• Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
• Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.

Requirements:

• 3+ years’ experience in Design and Implementation of ServiceNow Automation Platform
• Team player with effective interpersonal and communication skills
• Exceptional problem-solving ability. Logical reasoning, creative thinking, comfort with numbers, and the ability to untangle complex issues
• Strong passion for consulting, ability to adapt and cope in a fast pace, challenging work hours and environment :
• Willingness to work outside of office base as project needs require
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

To be successful in this role, you should have the following key experience and capabilities:

• ServiceNow Certified System Administrator

• ServiceNow Certified Implementation Specialist (ITSM or other modules)

• ServiceNow Certified Application Developer, will be a plus point

• ServiceNow Discovery , will be a plus point

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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