Job Description

• Provide case management support for established Personnel Security (PERSEC) programs
• Support execution and maintenance of daily PERSEC case management operations
• Provide technical guidance related to personnel security policies, procedures, and standard operating practices
• Prepare and deliver PERSEC program briefings as required
• Prepare written reports, white papers, and official correspondence
• Research and maintain security procedures and program guidance
• Brief leadership and stakeholders regarding program requirements and regulatory compliance
• Maintain and update security databases and records including PeopleSoft, SharePoint, and internal tracking systems
• Perform accurate and timely data entry related to personnel security case management activities
• Respond promptly to phone calls and customer email inquiries
• Maintain PERSEC customer distribution lists and communication channels
• Identify and escalate case management issues to government team leads
• Assist the government PERSEC team with recommendations for program improvements
• Provide responsive customer service to internal and external customers regarding security case inquiries
• Apply personnel security principles and practices to analyze and recommend solutions to complex security issues
• Prepare and submit Weekly Activity Reports (WAR) using team templates
• Monitor case progress to ensure compliance with IRTPA/DNI mandates
• Manage case assignment, prioritization, tracking, and reporting

• Develop and submit DNI Quarterly Metrics Reports
• Prepare daily, weekly, monthly, reports and leadership briefing slides
• Identify operational bottlenecks and provide recommendations to leadership
• Maintain tracking reports and status reports in PERSEC shared drives
• Ensure proper version control and archiving of program documentation
• Maintain metrics and reporting files in both secure and unsecure environments based on classification requirements
• Ensure all case data is current and accurate in PeopleSoft Investigations and Adjudication modules

• Maintain organized and searchable case folders in accordance with investigative branch guidelines
• Receive and process Electronic Deliveries (eDels) from customer Investigation Service Providers
• Process and manage electronic fingerprint submissions in accordance with customer policies
• Coordinate ink fingerprinting when electronic capture is unavailable
• Process Other Government Agency (OGA) File Procurement Requests for National Agency Checks (NAC)

• Bachelor’s degree or equivalent experience in personnel security or related field
• 3–6 years of experience in Personnel Security within DoD or Intelligence Community environments
• Experience with RapBack enrollment/maintenance guidelines
• Experience obtaining ink fingerprinting if electronic capturing is unavailable
• Process Other Government Agency File Procurement Request for National Agency Checks (NAC)
• Knowledge of PERSEC security regulations

• Strong administrative and Excel skills
• Experience with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience managing security databases and case management systems
• Strong written communication skills for reporting and documentation
• Excellent organizational skills and attention to detail
• Ability to meet strict timelines and federal investigative standards

• Personnel Security Case Management
• Security Records and Database Management
• Microsoft Excel and Data Tracking
• Customer Service and Stakeholder Support
• Security Reporting and Metrics Development
• Compliance with Federal Investigative Standards

• Experience with PeopleSoft security modules
• Experience supporting Intelligence Community security programs
• Experience with security metrics reporting and investigative case tracking