Job Description

TSS Centralized Requestor Analyst - North America

Position Summary

At Nestlé, the world’s largest food and beverage company, we are driven by a shared purpose: enhancing quality of life and contributing to a healthier future. Nestlé Business Services delivers world‑class support globally through passion, reliability, innovation, discipline, and excellence.

As a Centralized Requestor, you will manage the end-to-end Purchase Order lifecycle (Source To Pay), including Purchase Requisitions, Purchase Orders, and GR/IR processes within Source-to-Pay. You will oversee vendor lifecycle activities, ensure compliance with procurement policies, and support your assigned Business Unit by delivering accurate, timely, and high-quality transactions.

In this role, you will generate and analyze operational reports, manage and prioritize requests, and coordinate closely with markets and suppliers. You will play a critical role in resolving operational issues, monitoring performance, improving processes, and ensuring adherence to service level agreements (SLAs). Through analytical thinking and effective communication, you will help drive efficiency, accuracy, and continuous improvement across procurement operations.

Key Responsibilities

• Generate and analyze operational reports (PR/PO, GR/IR, TSQ, KPIs, performance).
• Ensure quality, accuracy, and compliance with Nestlé policies and SLAs.
• Manage, prioritize, and review requests using analytical procurement judgment.
• Lead operational meetings and maintain communication with stakeholders.
• Manage vendor lifecycle, this includes understanding the procurement policies for vendor onboarding.
• Oversee PO/PR creation, goods receipts, invoice processing, and GR/IR resolution.
• Handle parked/blocked items, pending invoices, and supplier follow-ups.
• Drive problem-solving through trend analysis and root cause identification.
• Support process improvement initiatives and standardization efforts.
• Ensure timely resolution of queries, requests, and escalations.

Requirements

Education

• Bachelor’s degree in Accounting, Business Management, or related field
• Intermediate English proficiency
• Can work in Night Shift

Experience & Skills

• Procurement experience and supplier quotation analysis (Preferred)
• Strong prioritization, teamwork, and interpersonal skills
• Proficiency in Microsoft Office, SAP, and KPI reporting & analysis
• Highly agile individual