Job Description

Division:TSIB - Risk Services

Project Location(s):Austin, TX 78731 USA

Minimum Years Experience:Travel Involved:10-20%Job Type:RegularJob Classification:ExperiencedEducation:Job Family:Insurance and ClaimsCompensation:Salaried Exempt

Position Summary

TSIB is seeking an experienced Claims Manager to support complex construction-related claims for Turner Construction, the largest commercial contractor in the United States, and other key clients across the Midwest- Western Region.

This is a front-line, hands-on role responsible for managing a diverse portfolio of construction general liability, construction defect, builders’ risk, and property damage claims, with a strong emphasis on labor law, litigation management, claim strategy, and stakeholder partnership. The role requires sound technical judgment, the ability to influence outcomes across carriers and counsel, and the credibility to serve as a trusted subject-matter expert to project leadership and Safety teams.

The Claims Manager works closely with the Director of Risk Strategy and serves as a strategic claims partner to Turner Risk Management, project teams, Safety, and insurer partners.

Key Responsibilities

Claims & Litigation Management

Manage a portfolio of complex construction-related claims, including:

Construction general liability and bodily injury

Builders’ risk and property damage

Multi-jurisdictional and layered insurance programs (OCIP/CCIP)

Direct and oversee litigation strategy from inception through resolution, including early case assessment, defense counsel selection, discovery coordination, expert strategy, motion practice, mediation, and trial preparation.

Evaluate liability, damages, coverage, and contractual risk transfer to develop defensible, outcome-driven resolution strategies.

Oversee high-severity and catastrophic claims through litigation, mediation, arbitration, or settlement.

Carrier, Counsel & Client Coordination

Serve as a primary claims liaison between Turner Construction, Owner developers, insurers, TPAs, defense counsel, and brokers.

Advocate with carriers on reserving, coverage positions, settlement authority, and litigation posture.

Partner with the Regional Director of Claims on defense and coverage counsel selection, performance oversight, and escalation strategy.

Participate in mediations, trials, and high-level claim strategy discussions as needed.

Project, Safety & Field Partnership

Act as a claims subject-matter expert to Turner project teams, project leadership, and Safety professionals.

Support incident response, investigation strategy, and evidence preservation in coordination with field teams.

Provide practical, litigation-informed guidance to help reduce exposure and improve claim defensibility on active projects.

Participate in project, Safety, and operations meetings as a claims and litigation resource.

Strategic & Analytical Responsibilities

Analyze claim trends, reserve adequacy, and loss drivers across Midwest- Western Region portfolio.

Prepare and present claim summaries, litigation assessments, and loss analyses to TSIB and client leadership.

Identify opportunities for early resolution, cost containment, and continuous improvement.

Team Collaboration & Leadership

Serve as a technical resource and mentor to Claims Analysts and Claims Coordinators.

Collaborate across TSIB Claims, Risk, Safety, Legal, and Operations teams.

Contribute to the development and refinement of TSIB’s claims and litigation management best practices.

• Qualifications & Experience
• Years of construction claims experience, gained at a carrier, broker, TPA, owner, or large contractor.
• Demonstrated experience managing litigated, high-severity construction claims.
• Strong background in litigation oversight, defense counsel management, and claim strategy development.
• Working knowledge of builders’ risk, construction defect, contractual risk transfer, and multi-layer insurance programs.
• Proven negotiation, analytical, and coverage evaluation skills.
• Juris Doctor or prior legal experience welcomed but not required.
• Workers Compensation claim experience welcomed but not required.
• Ability to advise and partner with project executives, Safety leaders, and senior client stakeholders.
• Highly organized, analytical, and capable of managing multiple complex matters simultaneously.
• Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances. The employee may occasionally perform work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Work Environment
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office and/or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee may occasionally work at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

Turner is an Equal Opportunity Employer —minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

VEVRAA Federal Contractor