Brief Role Description

This position is Career Level 18S, located in Auburn Hills, MI, with a Role Classification of Fully Onsite.

The Technical Service Center evaluates, repairs, and maintains Volkswagen Group of America brand vehicles, customer vehicles, and company buy-back vehicles as required. Additionally, it develops and documents repair procedures, validates diagnostics, repair information, and services pre-production vehicles, often with limited information. This position also works closely with Product Support and Regulatory teams to evaluate and/or develop field-ready service processes.

Role Responsibilities

• Repair, test, maintain, and update VW /Audi vehicles to the latest technical level
• Repair vehicles when Dealer personnel, internal organizations, field technical support and other corporate locations are not able to execute repairs.
• Communicate problems and solutions to VWGoA/VW-AG Quality departments utilizing department specific documentation
• Test vehicles under varying conditions to determine and document cause of condition
• Evaluate and repair company buy-back vehicles
• Verify customer complaints in the actual field environment
• Provide cross functional assistance to other groups within AoA, VWoA, Audi/VW AG, vendors and associations
• Evaluate new diagnostic systems and procedures; verify GFF and service publications
• Perform, evaluate and develop repairs according to newly developed repair information
• Provide recommendations to internal departments for modifications to repair procedures (product support, quality teams)
• Support QTM’s and TFM’s as needed via phone or remotely
• Evaluate buy-back vehicles for emissions, drivability, and ineffective repair procedures
• Accurate and timely analysis of failure mode in coordination with Product Support or applicable vehicle factory liaisons
• Support dealer repairs/technical product investigations onsite at dealerships
• Test, validate and document field fixes (Bespoke repairs)
• Attend and support dealership and corporate focus groups
• Provide onsite vehicle launch support
• Manage all service parts and labor data with in DMS system
• Prioritize and plan testing procedure sequence
• Provide technical input to Product Planning, Technical Training, Product Support, and Academy
• Support APRO, IAV, OBD, and other test teams as required
• Build and/or support concept vehicles (Accessories, Product Planning, etc.)
• Develop and manufacture test fixtures and diagnostic techniques
• Work with warranty activities to evaluate returned parts and processes

Qualifications

Years of Experience:

• 7+ years’ automotive diagnostic & repair experience including high voltage vehicle repair

Education Required:

• Degree or certificate in Automotive Technology
• Hi-level Volkswagen Audi Technical Training
• ASE Master Certification

Education Desired:

• German and/or Spanish language skills
• Master Technician Certification or equivalent experience

Skills:

• Excellent analytical and conceptual thinking – using logic and reason, creative and strategic
• Communication skills – interpersonal, presentation and written
• Detail Orientation – demonstrated record of precision and integrity
• Integration – joining people, processes or systems
• High level problem solving & decision-making skills
• Resource management
• Computer savvy – Skilled in using MS software (Excel & PowerPoint) and database systems
• Experience with and/or working understanding of international cooperation and cultural differences
• Highly motivated self-starter with a high bias for action
• Valid Driver’s License

Required Skills:

• Extensive Volkswagen and/or Audi product and technical knowledge
• Extensive knowledge of Volkswagens and/or /Audi diagnostic processes
• Hybrid & High-Voltage battery diagnostic and repair experience
• Advanced level of ODIS diagnostic experience
• ASE technical certifications
• Degree or certificate in Automotive Technology

Desired Skills:

• Master Audi and or Volkswagen training certification
• German language skills

Work Flexibility:

• Position requires to be onsite full time during core business hours (7 AM – 4 PM)
• Ability to stand on your feet for long periods of time (4-7 hours)
• Ability to manually lift up to 50-65 pounds
• Occasion domestic travel for training and event support (<5%)