Magellan BPO

TSA2 - Technical Support - 22.01

Magellan BPO  •  Quezon City, PH (Onsite)  •  3 months ago
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Job Description

BASIC FUNCTIONS:

  • Agents will answer the tickets (Emails/Calls), perform basic troubleshooting and close the tickets. If the issue is complex, the tickets will be escalated to the 2nd level engineering support.

KEY RESULT AREAS:

  • Campaign Specific KPIs - TBD

COMPETENCIES NEEDED:

  • High customer and technical service orientation.
  • Well-developed communication and analytical skills.

QUALIFICATIONS:

  • Can hold a conversation, knows how to ask questions.
  • Seasoned agents are ideal. Agents with experience in practical help desk or technical support experience.
  • Experience in voice/email technical support
Magellan BPO

About Magellan BPO

Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world.

Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company’s office is located in Mandaluyong City, one of the high-growth areas in Metro Manila.

Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Mandaluyong City, PH
Year Founded
2005
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