Job Description

The Carry-On Compliance Agent is responsible for enforcing the airline’s 1+1 carry-on baggage policy and identifying oversized luggage at designated checkpoint areas. This role ensures passengers comply with carry-on regulations before entering the boarding area, while maintaining excellent customer service and operational efficiency.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

• Enforce the airline’s 1+1 carry-on baggage policy consistently and professionally.
• Identify oversized or excess carry-on items.
• Direct non-compliant passengers to the JetBlue ticket counter for baggage resolution.
• Monitor and manage the designated compliance area to maintain orderly passenger flow.
• Provide clear instructions and courteous assistance to passengers regarding baggage policies.
• Communicate effectively with airline personnel and airport staff regarding operational concerns.
• Maintain professionalism in a fast-paced airport environment.
• Report issues, incidents, or customer concerns to supervisors as needed.

• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Ability to remain calm and professional during high-volume passenger interactions.
• Prior airport, airline, security, or customer service experience preferred.
• Ability to stand for extended periods and work in a busy airport environment.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

Work Environment:

• Airport terminal environment.
• High passenger traffic and continuous public interaction.
• Standing and walking for extended periods may be required

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com