Magellan BPO

TSA 2 - Help Desk - Technical Support Representative - 22.01

Magellan BPO  •  Mandaluyong, PH (Onsite)  •  2 months ago
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Job Description

BASIC FUNCTIONS:

  • Full technical support role troubleshooting connectivity issues (Wi-Fi, Bluetooth, cable connection), usage and configurations on the platform, password resets, hardware troubleshooting, mobile app troubleshooting.
  • Muti - channel Technical Support (call: IB & OB, chats, emails)
  • Outbound for follow up 

KEY RESULT AREAS:

  • FCR
  • CSAT - Customer Satisfaction
  • Attendance

COMPETENCIES NEEDED:

  • Speakers well, ability to build rapport.
  • Articulate and highly comprehensible
  • Must be willing to work in a high call volume environment
  • High Customer Service Comms
  • Empathic and Great Comms
  • Spontaneous and conversant
  • Willing to work onsite

QUALIFICATIONS:

  • Technical or Engineering background is A MUST.
  • Minimum of 2 years hardware and or software technical experience
  • Preferably with technical experience related to supporting routers and access points.
Magellan BPO

About Magellan BPO

Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world.

Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company’s office is located in Mandaluyong City, one of the high-growth areas in Metro Manila.

Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Mandaluyong City, PH
Year Founded
2005
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