BankUnited

TS Operations Associate

BankUnited  •  Miami Lakes, FL (Onsite)  •  2 days ago
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Job Description

This position focuses on the onboarding of new Treasury Solutions clients and the maintenance of existing clients with regards to the full range of Treasury Solutions services. This position works with the management team to make sure that all department service levels are met on a daily / weekly basis. The Treasury Solutions Operations Associate also reviews daily reports and helps to communicate errors to the Branch Network, Management and clients, if necessary.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Maintains department work-flow.
  • Advises Operations Manager of deviations from standard operating procedure and implements corrective action.
  • Reviews the business unit's operating procedures, making modifications to streamline processes and minimize expenses. Advises Manager of discrepancies found with the Bank's policies, procedures or forms as they relate to the business unit. Develops and documents department procedures as needed.
  • Resolves complaints and answers questions from internal customers / business partners regarding services and procedures. Handles escalated problems, as needed.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
  • Actively looks for ways to assist staff and internal customers / business partners.
  • Prepares reports for management.
  • Performs special projects, as assigned by Operations Manager.
  • Performs quality or risk assessments of existing Treasury Solutions clients.
  • Handles branch queries, special requests or assist in problem resolution.
  • Supports TSOs and Analysts as necessary.
  • Completes various Treasury Solutions account set ups.
  • Completes various Treasury Solutions account maintenance activities.
  • Reviews daily reports, communicating errors as necessary.
  • Takes corrective action on errors identified on new account reports or during Quality Control Reviews.
  • Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
  • Adheres to Bank policies and procedures and completes required training.
  • Identifies and reports suspicious activity.
SUPERVISORY RESPONSIBILITIES
  • N/A
QUALIFICATIONS
Education
  • HS Diploma required
  • Associate's Degree preferred
  • Bachelor's Degree preferred
Experience
  • Experience in Treasury Management/Solutions operations and online banking support, advanced computer skills and a proven track record of providing excellent customer service required.
Licenses and Certifications
  • Knowledge, Skills, and Abilities
Additional Information
  • Candidates residing in locations within BankUnited's footprint may be given preference.
BankUnited

About BankUnited

BankUnited, Inc., with total consolidated assets of $35.1 billion at September 30, 2025, is a bank holding company with one wholly owned subsidiary, BankUnited.

BankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area and in Dallas, Texas. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers.

BankUnited is ranked #4 as one of America’s Most Trusted Companies in the Banking industry and is honored to have been included on the Newsweek and Statista America’s Most Trusted Companies Award List!

At BankUnited, we foster an inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE™, a call to action to go above and beyond to provide the best customer experience to every client.

For Social Media Terms of Use, please visit https://www.bankunited.com/docs/default-source/social-media/

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BankUnited, N.A. is a Member of FDIC and an Equal Housing Lender.

Equal Opportunity Employer

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Miami Lakes, FL
Year Founded
2009
Website
bankunited.com
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