Job Description

• Manage external moderation vendors (budgeting, planning, hiring, resource allocation, invoicing, quality assurance)
• Act as an escalation point for safety investigation reports and appeals of potential violations of our policies
• Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content
• Prepare weekly and monthly reports of our moderation efforts - must be proficient with Excel formulas and SQL
• Formulate new content guidelines and safety procedures in collaboration with CANVAS and Brand Safety teams
• Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
• Keep up-to-date on current events and assist with policy research and analysis

• Education: B.A./B.S. in Communications, Media Studies, Journalism, Economics, Business, or related fields
• 3-5 years experience in trust and safety or related fields (must have experience in UGC moderation and managing external moderation partners)
• Experience working with moderation vendors, contractors, and BPOs
• Strong proficiency with technology: Experience using Zendesk or other helpdesk software, SharePoint, MS Office, etc
• Proficiency in Excel and/or SQL, and experience preparing reports
• Ability to understand and analyze complex cases
• Culturally aware of trends and pop culture in United States
• Self-starter and ahead of the game
• Technically savvy and able to quickly learn new systems
• Interested in content policy, compliance, and/or internet governance
• Must have experience working with multicultural company
• Multilingual in Spanish, French, or German highly preferred