Job Description

Role Details

Location: Honduras, San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Backoffice
Contract Duration: Permanent
Work Schedule: 8:00 - 5:00; Friday - Tuesday
Expected Start Date: July 13, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

T&S Associates are responsible for enforcing policies and Terms of Use of the partner. Policy enforcement requires that we be mindful of customer experiences and customer satisfaction like our colleagues on Support, while also prioritizing the health and functioning of the entire the partner ecosystem.

What You’ll Do:

• Instructor Verification
  • Work on Instructor Verification requests that are received whenever an INS tries to upload a course to our platform for security reasons.
• Quality Review Process
  • The Quality Review Process involves instructors sending their courses to be reviewed by the Quality Review team. The team reviews each course to ensure it complies with our policies and meets all quality criteria. Once the review is completed, the course goes live.
• Report Abuse
  • As part of the Policy Team, we are responsible for keeping our marketplace fair and free of anything that would prevent it from remaining a neutral place for instructors and students alike.
  • The student or instructor generates a Report of Abuse, in which they inform us of what they believe may be an infringement of our policies.
  • You will respond to this according to our policies and processes.
• Policy Queue
  • Respond to and manage tickets according to established T&S procedures while being cautious with wording and applying the appropriate level of customization to your responses.
• Legal Queue
  • Respond to and manage tickets according to established T&S procedures.
  • Work on special short-term projects required and requested by the hiring client

What We Expect From You:

• Excellent (near-native) written English.
• Amazing customization skills
• Proactive attitude and the willingness to take the initiative without being asked to
• Strong attention to details
• Ability to quickly communicate through accurate and timely typing
• Handle difficult conversations and challenging situations
• Ability to work without micromanagement
• Strong reading comprehension and problem-solving skills
• Flexibility with schedules and days off
• Ability to spot trends among the reports handled.
  Bonus points if you have:
• Previous Trust & Safety experience or working in back-office operations

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here