Job Description

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Contract Duration: Temporary 3 months
Work Schedule:Two production schedules are available: 8:00 a.m.–5:00 p.m. or 12:00 p.m.–9:00 p.m. Both include at least one weekend day off. One of the 12:00 p.m.–9:00 p.m. schedules has Thursdays and Fridays off.
Expected Start Date: February 2, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

The partner’s Trust & Safety Team’s goal is to ensure the platform is safe and enjoyable for our partner’s millions of users. We’re looking for a proactive and tenacious problem solver who has experience handling online trust and safety efforts; someone who understands the user’s point of view, has experience with content moderation, working in a queue, and is passionate about using their combined technical, analytical, and customer service acumen.

If you’re experienced with Trust and Safety and enjoy solving problems, investigation issues, and feel energized by helping others, this role will give you plenty of opportunities to significantly contribute to our partner’s mission of being a safe and welcoming space for LBTGQ+ users around the world to find love and connection.

Important Note: Bear in mind that you will be exposed to potentially offensive and disturbing content.

What You’ll Do:

• Investigate and address Trust & Safety concerns, including policy enforcement, reviewing user reports, assessing reported content and violations, and taking appropriate action
• Handle privacy-related requests in accordance with established procedures
• Identify trends and patterns, and escalate issues to the appropriate individuals and teams
• Review and process a high volume of reports efficiently while maintaining a strong focus on quality and accuracy
• Apply internal guidelines and report instances of harmful or illicit content to the National Center for Missing and Exploited Children (NCMEC) as required
• Act as a subject matter expert for Trust & Safety–related inquiries
• Preserve evidence of illegal and harmful content to support legal requests from law enforcement agencies, regulators, and other third parties, in compliance with the partner's Privacy Policy
• Assist with onboarding and training new team members
• Support Trust & Safety consultations from CX and Moderation teams through established communication channels

What We Expect From You:

• A genuine interest in supporting the LGBTQ+ community and a willingness to continuously educate yourself on related topics
• Excellent verbal and written communication skills, with the ability to explain complex issues in clear, simple terms
• A high level of discretion, professionalism, and commitment to confidentiality and trust
• Openness to feedback and a growth-oriented mindset
• Ability to work both independently and in a collaborative, team-driven environment
• Strong organizational skills with exceptional attention to detail
• Ability to quickly learn and adapt to new systems, tools, and processes
• Excellent time management skills with a proven ability to meet deadlines consistently
• Resilience and passion for Trust & Safety work, recognizing that the nature of the role can be challenging
• Familiarity with regulations such as GDPR, CCPA, DSA, and LGPD is a plus

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here