🌎 Where: Remote (UK based)
🤝 Engagement: Consultancy fixed duration (approx. 25 hours/month)
For over two decades, Social Element has helped leading brands worldwide build safe, authentic online communities. Brand and user protection is the backbone of the work we deliver to our clients. As the digital landscape continues to evolve – with new platforms, regulations, and risks – we’re looking to work with an outstanding Trust & Safety Lead to lead our mission to set the standard in online safety and brand protection.
You’ll act as an external strategic advisor on trust & safety, driving forward both our strategic vision and our external reputation. You’ll guide how we – and our clients – respond to the biggest digital safety challenges of 2026.
How does “safe” evolve as AI, misinformation, and evolving online cultures present new risks?
How can brands stay ahead of legislation—and turn compliance into genuine trust?
What is the future of online moderation and community care?
If these are the conversations you lead every day, we want to meet you.
👥 Represent & Influence
Represent Social Element at conferences, working groups, and forums: build relationships with regulators, platforms, and industry leaders.
Share thought leadership through talks, whitepapers, articles, or research - amplifying our perspective and impact.
Develop and propose event calendars and speaking opportunities, representing Social Element at the forefront of the safety conversation.
🚦 Lead Practice & Process
Review, advise, and evolve our moderation and digital risk processes.
Develop frameworks, playbooks and best-practice materials for both clients and internal teams.
Advise our leadership and Head of Wellbeing to promote safety and resilience internally.
💡 Advise & Guide
Be a strategic consultant to our global brand clients: help them understand, assess, and mitigate risk.
Translate policy, regulation, and trends into actionable plans for agency teams and clients.
Advise urgent issues (e.g. harmful content, reputational threats, platform policy changes) and guide effective response.
Educate teams on safety regulations, and emerging policies
Significant experience working with companies to advise on trust & safety, online risk, content moderation, or platform/regulator policy.
Credible presence and positive reputation in the trust & safety field - evidenced through thought leadership, public speaking, or participation in industry bodies and events.
First-hand experience navigating complex online harms and advising large brands or platforms (e.g., gaming, social, tech).
Up-to-date expertise on UK, EU, US, and global online safety regulations and best practices.
Excellent communicator; able to translate complexity into confident, clear action for colleagues and clients.
Portfolio/evidence of public work (thought leadership, talks, articles).
🤝 Culture + Connect Interview with one of the Talent Team.
✨ Skills + Experience Interview with Head of Client Services & Chief People Officer or Chief Executive Officer
If you are interested, please share your CV in addition to a short note on your relevant experience.
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