Job Description

Time Type

Full time

Role Details

Time Type: Full Time

Starting Pay: $17 / HR

Job Location: 100 N Bentsen Rd, McAllen, TX 78501

The Truss Administrator supports the daily office operations, ensures clear communication with customers, manages documentation, and assists with logistics and reporting.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Answers incoming calls and provides clear, accurate information to customers.
• Communicates clearly in both English and Spanish (verbal and written).
• Handles customer concerns, including escalated or frustrated callers, with professionalism.
• Provides accurate information regarding orders, timelines, and services.
• Maintains a positive and respectful attitude in all interactions.
• Drafts clear, professional emails, letters, and internal communications.
• Prepares, organizes, and maintains documents, reports, and filing systems.
• Assists management with daily administrative tasks.
• Ensures all paperwork is accurate and completed on time.
• Performs basic to intermediate math calculations accurately.
• Verifies order quantities, pricing, and invoices.
• Assists with data entry, numerical tracking, and cost‑related reporting.
• Tracks and manages driver logs and compliance records.
• Monitors delivery schedules and coordinates with drivers.
• Ensures all driver documentation is current and properly filed.
• Reports any issues related to fleet operations.
• Serves as a communication link between design, sales, production, and customers.
• Assists with job design scheduling, follow‑ups, and workflow updates.
• Supports internal communication across departments.
• Helps resolve internal and external issues quickly and efficiently.
• Drafts clear and professional emails, letters, and internal communications.
• Assists with creating reports, SOPs, and customer correspondence.
• Ensures all written communication reflects company standards.
• Maintains a clean, organized, and professional workspace.
• Prioritizes tasks effectively and manages multiple responsibilities in a fast‑paced environment.
• Identifies opportunities to improve processes and efficiency.
• Demonstrates strong bilingual communication skills (English and Spanish), exceptional attention to detail, and the ability to remain professional in high‑pressure situations.
• Attends team meetings and company training sessions as required.
• Performs other related duties as assigned.

Required Skills/Abilities

• Fluent in English and Spanish

• Strong math and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to stay calm under pressure.
• Strong organizational and multitasking abilities.
• Professional attitude and appearance.
• Must be available and willing to work such overtime per day or week as the employer determines is necessary or desirable to meet business needs.

Education/Experience

• A high school diploma or equivalent is preferred.

• Successful completion of on-the-job training.

Physical Requirements

• Prolonged periods working on feet, using tools, and performing repetitive actions that entail frequent bending, climbing, reaching and stooping.

• Visual acuity is needed to read instructions, operate machines, and inspects product produced.
• The ability to perform repetitive movements over long periods.
• Must be able to lift up to 50 pounds at times, occasionally lift/move up to 100 pounds, and push and/or pull 50 pound loads at a time.