Job Description

Truck & Trailer Service Advisor – Diesel & Fleet – $60K–$120K+

Location: Cumberland, RI
Schedule: Monday–Friday, 7:00 AM – 5:00 PM
Compensation: $60,000 – $120,000+ annually (Base + Performance)
Pay Schedule: Weekly

3+ Years of Professional Experience Required

Promotive is hiring an experienced Truck & Trailer Service Advisor for a busy, fleet-focused repair facility in Cumberland, RI. This is an excellent opportunity for a Service Advisor with experience in diesel, heavy-duty truck, trailer, and fleet operations who thrives in a fast-paced environment and enjoys building strong customer relationships.

This high-volume shop services a wide range of commercial vehicles, including diesel trucks, trailers, fleet vehicles, and heavy equipment. If you’re organized, customer-focused, and confident managing multiple repair orders while coordinating with technicians and parts suppliers, this role offers strong earning potential and long-term career growth.

Key Responsibilities

• Greet customers and assess truck, trailer, diesel, and fleet service needs
• Create accurate repair estimates and service orders using shop management software
• Coordinate repairs and maintenance for commercial trucks, trailers, and fleet vehicles
• Source heavy-duty, diesel, and trailer parts efficiently and cost-effectively
• Communicate repair recommendations, timelines, and updates clearly with customers
• Work closely with technicians and foremen to maintain efficient workflow
• Manage multiple repair orders in a high-volume environment servicing 100–150 vehicles weekly
• Maintain detailed documentation and ensure accurate invoicing and repair records
• Build long-term customer relationships through honest communication and dependable follow-through

Qualifications

• 3+ years of experience as an Automotive, Diesel, or Truck Service Advisor
• Strong knowledge of diesel engines, trailer systems, fleet maintenance, and commercial vehicle repair processes
• Experience building estimates and sourcing truck, trailer, and diesel parts
• Ability to multitask in a fast-paced, high-volume shop environment
• Strong communication, organization, and customer service skills
• Sales-minded approach with the ability to recommend needed repairs and maintenance
• Honest, dependable, and team-oriented mindset
• Valid driver’s license required

Compensation & Benefits

• Annual earnings potential of $60,000 – $120,000+ depending on experience and performance
• Weekly pay schedule
• Medical insurance (50% employer-paid for employee)
• Dental and vision insurance available
• 401(k) with up to 3% company match
• Paid holidays (6 major holidays)
• Paid time off
• State-mandated sick time
• Paid training and certification opportunities
• Uniforms provided
• Stable Monday–Friday schedule with no weekends

Why This Shop Stands Out

• Established, family-founded operation with more than 25 years in business
• Strong reputation in fleet maintenance, diesel repair, and commercial truck service
• Consistent workflow with 100–150 vehicles serviced weekly
• Diverse workload including heavy-duty trucks, trailers, diesel vehicles, automotive fleets, and equipment
• Well-equipped 11-bay facility with advanced diagnostic equipment and alignment rack
• Structured leadership with dedicated foremen supporting each department
• 24/7 mobile fleet service division supporting commercial customers
• Tight-knit, hardworking team with a positive, no-drama culture
• Growth-focused environment that invests in employee training and development

Ready to Join a High-Performing Fleet & Truck Team?

If you’re an experienced Service Advisor who understands truck, trailer, diesel, and fleet operations and enjoys delivering top-tier customer service in a fast-paced shop, we want to hear from you.

Apply today and take the next step with one of Cumberland’s most respected fleet and diesel repair teams!