Job Description

Founded in 1951, Kriete Truck Centers is a third-generation, family-owned truck dealership group that is seeking an enthusiastic and team-oriented individual to join our growing team as a Leasing & Rental Consultant. Guided by our "KORE" values of Kriete Community, Ownership, Respect, and Excellence, our company's vision is to set the industry standard in every aspect of our business.

If your career goals include making valuable contributions in an exciting and growing company, making a positive difference in others’ daily lives, and collaborating with top professionals in the industry, then consider joining our team!

Benefits:

• Competitive Pay, based on experience
• 401(k) w/ Employer Match
• Health, Dental, & Vision Insurance
• Paid Time Off
• 10 Paid Holidays
• Referral Program
• Tuition Reimbursement
• Performance Incentives
• Safety Boot and Prescription Safety Glasses Reimbursement Programs
• Paid Job Training
• Career Advancement Opportunities
• Employer-Paid Basic Life & STD Insurance
• Optional LTD and Additional Supplemental Insurance Available

Kriete Leasing & Rental is seeking a Truck Rental Consultant (TRC) for our Madison location. This role is a crucial link in keeping our leasing and rental customers happy. When they need equipment, it’s often urgent, and the TRC is crucial in making sure those needs are met quickly, professionally, and with the highest level of “white glove” service.

In this role, you’ll support the Leasing & Rental Sales team by handling equipment rentals, coordinating fleet activities, and ensuring all documentation is complete and accurate. You’ll be the main point of contact for customers, providing dependable front-line support while also assisting with fleet operations such as maintenance, repairs, and service coordination.

We’re looking for someone energetic, organized, and customer-focused who can take ownership of rental operations and help us deliver the fast, reliable service our customers count on. This role offers a competitive wage plus a commission plan based on new customers, service contracts, and other metrics.

Key Responsibilities:

• Complete daily truck rental reservations, including all check-in, check-out, and follow-ups with customers.
• Provide exceptional customer service by responding with urgency and professionalism to meet customer needs.
• Maintain strong relationships with existing customers through visits, phone calls, and routine reviews.
• Prospect for new rental customers through in-person visits, cold calling, follow-up on marketing efforts, and other outreach.
• Coordinate with the fleet management team to arrange substitute vehicles and outside rentals when needed.
• Perform daily on-site audits, ensuring “ready” vehicles, accurate yard checks, and organized yard management.
• Secure approvals for rental equipment and manage the return process.
• Ensure contract compliance with attention to detail.
• Perform vehicle prep, cleaning, and accessory equipment checks during check-in/check-out.

Qualifications & Skills:

• Strong customer service mindset with the ability to respond quickly and effectively.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Self-motivated, able to work independently while contributing to team goals.
• Willingness to learn and grow both personally and professionally.
• Ability to effectively use Microsoft Office products (Word, Excel, Outlook).
• Comfortable learning and using fleet and operations software systems.
• Ability to work outdoors as needed and safely enter/exit various classes of CMVs
• Physical ability to operate and inspect vehicles and equipment.

Education & Work Experience:

• High school diploma or equivalent required.
• Previous direct selling or customer-facing experience preferred.
• Commercial Driver’s License (CDL) is a plus but not required.

At Kriete Truck Centers, our commitment to customer satisfaction coupled with a strong workplace culture focused on excellence are the pillars of our success. Join a team where your contributions make a difference, and together, we will continue to raise the bar for excellence in our industry!

Kriete Truck Centers affords equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap, or veteran status.