Job Description

Callaway Resort & Gardens (CGR) is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason J. Callaway 75 years ago. Currently CGR is part of Herschend Enterprises, Resort and Lodging Division, as part of a family of companies focused on family entertainment. For over seven decades Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend Enterprises is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Responsibilities and Duties

Transportation Operations

• Safely operate trolley vehicles on designated routes throughout Callaway Gardens.
• Adhere to all traffic laws, company policies, and transportation safety procedures.
• Conduct pre-trip and post-trip vehicle inspections and report maintenance concerns.
• Maintain established schedules while ensuring guest safety remains the top priority.
• Operate vehicles safely during high-volume attendance periods, special events, and varying weather conditions.
• Guest Service
• Greet guests in a friendly, professional manner.
• Provide information regarding attractions, events, dining locations, lodging areas, and park amenities.
• Assist guests with directions and general wayfinding throughout the Gardens.
• Create a positive and memorable transportation experience for all guests.
• Passenger Safety
• Ensure guests safely board and exit the trolley at designated stops.
• Monitor passenger behavior to maintain a safe riding environment.
• Assist guests with mobility needs, strollers, and accessibility accommodations when appropriate.
• Communicate safety instructions and operational updates to passengers.
• Operational Support
• Work closely with Loaders, Greeters, Guest Services, Safety, and Operations teams.
• Assist with transportation planning during festivals, races, holiday events, and other special programs.
• Support crowd management efforts during peak attendance periods.
• Communicate route delays, guest concerns, and operational issues to supervisors.
• Vehicle Care & Maintenance
• Perform daily vehicle inspections and complete required documentation.
• Maintain cleanliness and presentation standards for trolley vehicles.
• Report mechanical issues, safety hazards, or damage immediately.
• Assist with fueling, charging, and basic upkeep as assigned.

Qualifications

Education & Experience:

• Must be at least 21 years of age
• Valid Class B - CDL license and acceptable driving record required
• Previous transportation, traffic control, security, hospitality, or event operations experience preferred
• Ability to safely operate golf carts, shuttles, trolleys, or utility vehicles preferred
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Ability to remain calm and professional in high-traffic or high-stress situations

Physical Requirements:

• Long hours are sometimes required. 
• Exerting up to 50 pounds of force occasionally, and /or 25pounds of force frequently or constantly to lift, carry, push, pull   or otherwise move objects. 
• Ability to stand for long hours at a time. 
• Ability to sit for extended periods of time. 

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.

*This position is a seasonal position, and shifts will be given from September through the first week of January.