Job Description

LOCATION: Gyle Shopping Centre

SHIFT PATTERN: 5 days over 7, 38 hours per week

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!

The Trolley Collector is responsible for ensuring shopping trolleys are collected, returned, and made available for customers across Gyle Shopping Centre and associated car parks.

This is a physically demanding outdoor role requiring the successful candidate to work in all weather conditions while maintaining high standards of safety, customer service, and presentation throughout the centre. The role plays a key part in delivering a positive customer experience by keeping trolley bays organised, car parks free from obstructions, and ensuring customers have access to trolleys when required.

Key Responsibilities

• Collect shopping trolleys from car parks, external areas, and designated collection points across the site.

• Return trolleys safely and efficiently to customer access points and trolley bays.

• Ensure trolley stores remain tidy, organised, and adequately stocked throughout the day.

• Remove abandoned trolleys from roadways, pedestrian walkways, landscaped areas, and other inappropriate locations.

• Report damaged or defective trolleys for repair or replacement.

Site Presentation

• Support the overall appearance and cleanliness of external areas.

• Carry out litter picking and basic housekeeping duties within designated external zones where required.

• Help maintain safe and obstruction-free pedestrian and vehicle routes.

• Report any hazards, defects, or maintenance issues identified during patrols.

Customer Service

• Provide a friendly and professional service to customers and visitors.

• Assist customers with enquiries and directions when required.

• Promote a positive image of The Gyle through professional behaviour and appearance.

• Support centre events and operational activities as directed.

Health & Safety

• Follow all company Health & Safety policies, procedures, and safe systems of work.

• Use trolley collection equipment safely and correctly.

• Maintain awareness of vehicle and pedestrian movements within the car parks.

• Report accidents, incidents, near misses, and unsafe conditions promptly.

• Wear all required PPE and uniform provided.

Team Working

• Work closely with security, cleaning, and centre management teams.

• Provide support during busy trading periods and special events.

• Participate in training, toolbox talks, and competency assessments.

• Undertake additional duties appropriate to the role as required.

Person Specification

• Physically fit and capable of undertaking a demanding manual role involving extensive walking, pushing, pulling, and working outdoors.

• Ability to work in all weather conditions throughout the year.

• Reliable, punctual, and self-motivated.

• Good communication and customer service skills.

• Ability to work independently and as part of a team.

• Flexible approach to working hours, including weekends and bank holidays.

• Strong awareness of health and safety requirements.

Desirable Requirements

• Previous experience in a customer service, retail, facilities, or trolley collection role.

• Basic understanding of health and safety practices.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.