Job Description

Company Profile

TriStar JCB is the JCB dealer for Tennessee, with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others.

Position Purpose

TriStar JCB currently has an opening for a Field Service Technician to support our machine service coverage. Reporting to the Service Manager, the Field Service Technician is responsible for diagnosing, repairing and maintaining various types of heavy machinery, aerial equipment, generators, and other equipment for construction, industrial, agricultural and government applications. Always providing the best customer service possible, this role is external facing while focusing on customer uptime through utilizing the broad range of resources provided by TriStar JCB as an authorized dealer.

Position Type

Full Time, Non-Exempt

Location

Murfreesboro, Tennessee

Benefits and Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Application Process

Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via LinkedIn. The anticipated application window will close on September 25, 2026.

Major Tasks, Responsibilities & Key Accountabilities

• Drive to and from customer jobsites or facilities on a company service truck, to perform services in the field.
• Complete and turn in reports that capture all time and work completed, with clear notes.
• Provide diagnostic analysis, repair, or preventive maintenance for customer and company machines.
• Ability to collaborate with other technicians on complicated jobs and when required.
• Ability to mentor, teach and advise other technicians.
• Complete in shop or on-site system audits and evaluations on machines.
• Assist with customer product training, field days, and other promotional events as needed.
• Review work orders for completeness and accuracy, for Service Manager to be able to close and process billing.
• Keep Service Department tools, equipment and company vehicles in working and safe conditions.
• Practice and adhere to all safety policies and training.
• Maintain a clean and professional image according to JCB and TriStar JCB standards.
• Conduct business in alignment with company’s Mission, Vision, and Core Values.
• Other duties as assigned

Qualifications

• High School Diploma or GED required
• Diesel/Technician Certificate preferred
• 3-5 years with heavy equipment maintenance
• Ability to effectively and safely use mechanical tools and equipment
• Ability to prioritize work assignments
• Clean driving record
• Valid driver's license
• Strong written and verbal communications skills.
• Knowledge of heavy machinery, truck or diesel engine industries.
• Strong computer skills to perform diagnostics, complete and submit reports, etc.
• Ability to travel.
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Knowledge, Skills, Abilities & Competencies

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self-motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at hrsupport@jcb.com.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.