Job Description

GET TO KNOW US

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

KNOW THE ROLE

• Greeting all customers on the counter, offering exceptional customer service by understanding customer needs and offering appropriate support and guidance from introduction through to sale

• Provide a personalised consultative approach to all customers, ensuring that you're offering additional beauty services such as the Trinny London Match2Me experience and appointments where possible

• Demonstrate and recommend products to achieve desired looks and address individual concerns

• Conduct pre-booked customer make-up appointments

• Meet and exceed sales targets by actively promoting and selling makeup and skincare products

• Upsell and cross-sell related beauty and skincare items to maximise sales opportunities

• Collaborate with the team to achieve overall sales goals

• Ensure the makeup section is well-organised, clean, and visually appealing

• Implement and maintain attractive displays to highlight featured products and promotions

• Keep makeup tools and workstations clean and sanitised to meet health and safety standards

KNOW WHAT WE'RE LOOKING FOR

• Experience in a retail position, ideally within beauty or cosmetics

• Passionate for makeup and skincare

• Experience with customer relationship management and data capture targets

• Adaptable and confident with an ever-changing, fast-paced and high-pressured environment

• Positive and can-do attitude

• Comfortable and motivated by working towards and exceeding targets and KPIs

• Punctual and flexible to work retail hours, including bank holidays and weekends

• Personable with a customer-centric mindset

KNOW HOW WE WORK

Experience is our business Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.