COO is committed to bringing customer value, operational efficiency, and scalable operations for the bank: Fast, Easy, Caring, and Secure service; 24/7, fully scaled, and powered by market-leading tools.

Financial Crime & Fraud Prevention (FCFP), part of COO, is a first line of defenceorganisationthatstandardisesprocesses, strengthens controls, andoptimisesoperations across business lines. This contributes to a more robust Financial Crime Prevention & Fraud environment and supports ING’s response to regulatory requirements while delivering customer value.

Within this context, the Tribe Lead Client Tax Services (CTS)plays a key leadership role in shaping and delivering global client tax compliance services.

The team

Within Global FCFP, theorganisationis structured around services: Customer Due Diligence, Transaction Monitoring, Screening, Client Tax Services, and Fraud Services. In addition, global supporting functions (horizontals) ensure effectiveness, excellence, oversight, and control.

Global Client Tax Services (CTS) ensures frictionless client tax compliance for ING and its customers throughaccurateandtimelytax information sharing and strong globalexpertise CTS simplifies complexity, enables locations tocomply withregulations, and delivers consistent standards aligned with the FCFP strategy and ING’s risk and control framework.

The Tribe Lead CTS leads a hierarchical and functional team of approximately 29 FTE across countries and hubs and works closely with a wide range of stakeholders, including Global FCFP MT, MT COO, CIO/Tech, CTO/KYC & CTS, COO Data & Analytics, second line functions, and external stakeholders such as regulators.

You report to the Global Head of Client Tax Services and are part of the Client Tax Services Leadership Team and the Global CTS Control Board.

Roles and responsibilities

The Tribe Lead CTSis responsible for

• Define and evolve the global CTS service catalogue,minimumrequirements, user journeys, and operating model

• Ensure consistent product definitions and documentation across countries and business lines

• Plan and steer implementation waves, including go-live transition, training, and communications

• Monitor adoption, resolve roll-out blockers, and ensure benefits arerealised

• Own andprioritisethe CTS global roadmap across process, tooling, and data

• Drive end-to-end delivery with clear scope, benefits, risks, and dependencies

• Translate business needs into Tech epics and features and align architecture and data flows

• Ensure solutions are scalable, secure, and compliant by design

• Own key CTS vendor and tool contracts, including commercial governance, performance, risk, and cost control

• Manage vendor delivery, service levels, and compliance obligations

How to succeed

We hire smart people like you for your potential. Our biggest expectation is thatyou’llstaycurious. Keep learning.Take onresponsibility. In return,we’llback you to develop into an even more awesome version of yourself.

To succeed in this role, you should have:

• University or postgraduate (Master’s) degree in a relevant field

• 10+ years of experience leading global transformation and delivery in a regulated financial services environment (preferably tax, financial crime prevention, operations, or similar domains)

• 5+ years in senior leadership roles with accountability for roadmapprioritisation, delivery governance, and benefitsrealisation

• Strong experience as a linking pin between Business and IT/Tech, translating requirements into epics/features and aligning architecture and data flows

• Proven experience in vendor and contract ownership, including SLA management, performance management, and third-party risk and compliance

• Extensive experience driving change, implementation, and adoption at scale

• Experienceoperatingin a strong control environment, including audit/regulatory engagement and continuous improvement

• Deepexpertisein client tax compliance and reporting regimes (e.g.CRS/FATCA-style) and related risk and control expectations

• Ability to manage a multi-year change portfolio, set priorities based on value and risk, and drive investment cases and benefitsrealisation

• Ability to engage senior stakeholders, manage conflicting priorities, and communicate risks and trade-offs effectively

Additionalbehavioursand capabilities:

• Courage to challenge and drive accountability

• Strong understanding of architecture, data flows, and tooling

• Ability to build effective teams, develop talent, and create psychological safety

• Strong focus on delivery and results, with clearKPIsand accountability

• Ability to manage complexity and make sound, risk-based decisions

• Role model integrity and foster a speak-up culture

• Experience balancing client, first line, and second line interests

• Hands-on team player withorganisationalsensitivity

• Fluent in English

Rewards and benefits
We want to make sure thatit’spossible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
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Questions?
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