Dispatch Coordinator

Mobile Outreach Program | Portland, ME | Full-Time

Be the Connection That Brings Help When It’s Needed Most

The Opportunity Alliance is seeking a Dispatch Coordinator to join our Cumberland County Crisis Response (CCCR) Mobile Outreach team

In this key role, you’ll be at the center of our crisis response system— coordinating incoming calls, supporting people in real time, and helping ensure the right response happens at the right moment If you’re organized, calm under pressure, and passionate about helping others, this role offers a meaningful opportunity to make a direct impact every day.

What You’ll Do

As a Dispatch Coordinator, you’ll balance coordination, crisis support, and administrative responsibilities in a fast-paced, team-oriented environment.

Key responsibilities include:

• Receive and coordinate incoming crisis calls from the Maine Crisis Line
• Gather and assess critical information to help prioritize response and dispatch Mobile Crisis Teams
• Provide real-time phone support to individuals, families, and community providers awaiting assessment
• Offer in-person crisis support to individuals and families at our offices, including:
  • Crisis assessment and stabilization
  • Safety/risk evaluation
  • Immediate intervention and planning
• Collaborate with family members, community partners, and support systems to address urgent mental health needs
• Work within a trauma-informed, recovery-oriented framework in all interactions
• Support program operations through:
  • Documentation review and compliance
  • Billing and workflow coordination
  • Administrative tasks such as tracking paperwork, scheduling, etc.

Why This Role Matters

• Be the first point of connection for people experiencing a mental health crisis
• Play a critical role in coordinating life-saving services
• Work in a collaborative, mission-driven team environment
• Gain experience across both direct service and program operations

Schedule & Work Environment

• Full-time, 40 hours/week
• Schedule determined by program needs (includes some evenings/weekends)
• Based in Portland, ME, serving Cumberland County
• Work includes in-office, community-based, and some potential remote tasks

What We’re Looking For

Required:

• Bachelor’s degree and at least 2 years of relevant experience in crisis or human services work
• Experience may include: crisis services, residential care, case management, child protective services, warm lines, special education, or work with individuals with developmental disabilities (including internships/volunteer roles)
• Ability to obtain MHRT/CSP certification within 30 days (training provided)
• Strong communication, organization, and documentation skills
• Ability to think critically, prioritize, and make sound decisions under pressure
• Comfort working in a fast-paced, team environment with shifting priorities

Preferred:

• Degree in Social Work, Psychology, Human Services, Education, or related field
• 2–3+ years of relevant experience
• Familiarity with DSM and crisis assessment
• Strong technical skills (electronic records, Microsoft Office, email systems)

Additional Requirements

• Flexibility to work some evenings and weekends
• Commitment to trauma-informed, recovery-oriented care
• Ability to collaborate across diverse systems, teams, and communities
• Successful completion of required background checks
• Valid driver’s license for occasional local travel

Who You Are

You’re someone who:

• Stays calm, focused, and compassionate in high-pressure situations
• Enjoys being the hub that keeps everything moving
• Communicates clearly and works well with a variety of people
• Believes strongly in recovery and person-centered care
• Wants to do work that truly makes a difference

Join Us

At The Opportunity Alliance, you’ll be part of a team committed to meeting people where they are and providing support when it matters most If you’re ready to help coordinate critical care and support your community, we’d love to hear from you.