Job Description

Job Title: Triage Support Worker

Location: Harrogate/ Horsforth/ Halifax with Additional home working

Hours: 37.5

Salary: 26k - 28k

The Role - What You'll Be Doing:

The Triage Support Worker will provide comprehensive service delivery of triaging referrals and reviewing diagnostic reports.

There will also be other ad hoc administrative tasks and responsibilities.

Key Responsibilities:

• Use analytical skills to effectively and accurately summarise assessment and triage information from a variety of sources and extrapolate clinically relevant information.
• To work through the information received to identify those cases that can be routinely allocated and those that are more complex and require additional clinical consideration prior to allocation.
• To review diagnostic reports to ensure that they meet the minimum standards of assessment to be accepted into the ADHD Medication Service.
• Managing own time effectively to ensure timely triage, allocation and throughput of cases.
• Maintain accurate case records on Oakdale’s case management system, and to ensure that cases are tracked and monitored to ensure an efficient allocations process.
• To be responsible for own workload under the direct support of the Triage Admin Lead.
• Carry out other reasonable duties commensurate with the nature and level of the role.

About you:

Essential

• A minimum of 2 years of current administration experience
• A minimum of a degree in Psychology (Class 2:1 or higher) that provides eligibility for graduate basis for registration with the British Psychological Society
• Excellent written, verbal and report writing skills alongside a methodical and analytical approach with excellent accuracy and attention to detail
• Excellent written and verbal communication skills and a good telephone manner, with the ability to facilitate the resolution of issues
• The ability to work on your own initiative and prioritise workload working to tight deadlines
• A team player
• Proactive and organised
• Experience using a range of IT systems and packages including databases
• Responsible, trustworthy and reliable
• Knowledge of data protection regulations
• High level of personal and professional commitment

Preferred:

• Experience of using Google Workspace
• Experience working in neurodevelopmental or mental health services
• Familiarity with NHS or Local Authority pathways and commissioning processes
• An emerging understanding and interest in neurodevelopmental presentations and diagnoses or experience of working with individuals with autism, ADHD, intellectual disabilities or other complex needs
• With either a Bachelor’s degree (Class 2.1 or higher) or a Bachelor’s degree (any class) together with a higher degree
• Evidence of successful working within multidisciplinary teams