Job Description

You can Make A Difference in the lives of others!
At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.

Triage Nurse Supervisor

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Graduate of an accredited Diploma, Associate or Baccalaureate School of Nursing
• Current State license as a Registered Nurse
• Current State Drivers License, reliable transportation, and valid and current auto insurance
• Two years of experience as a Registered Nurse in a clinical care setting, hospice or home health; Telephonic Triage experience preferred
• Demonstrated ability to supervise
• Ability to establish and maintain effective working relationships with all segments of the staff, the lay and professional public, the Board of Directors and Medical Director
• Computer proficiency with MS Office products including Word and Outlook
• Experience in EMR a plus
• Proof of current CPR

ESSENTIAL DUTIES:
• Supervise and provide direction to after-hours nursing staff and on call team members, in an effort to ensure quality, compliance, assessment and reassessment of patient's needs and continuity of services by appropriate health care personnel
• Support patient care managers at multiple sites to provide continuity of staff and patient needs during after hours
• Coordinate triage and after-hours staff schedules and logistics to maintain adequate staffing requirements for after hours, weekends, and holidays
• Direct report for after-hours triage nurses, including scheduling, performance evaluation, and issue resolution
• Serve as the point of escalation for complex patient situations
• Provide clinical support and triage oversight to ensure accurate nursing assessments and triage decisions are being made
• Ensure smooth communication between after-hours and daytime teams for continuity of care
• Provide shift reports, incident logs, and other updates to daytime patient care managers or executive directors
• Communicate and educate policy changes or updates to on call staff members
• Onboard and train new triage nurses
• Provide coaching, development, feedback to after-hours team members in a professional and timely manner
• Ensure staff are trained and updated on new triage protocols and clinical guidelines
• Performance of other duties as required

• Timely submission of all documentation
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

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It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.