Location:
Florida Oncology and Hematology
Pay Range:
$16.72 - $27.86
Provides support to clinical team to complete necessary tasks for patient care. Under the supervision of nursing and/or provider leadership, completes medical forms and facilitates prescription refills. Supports collection of new patient data and chart prep for return visits. Support obtaining prior authorizations for prescription medications. Role may also include supporting incoming phone calls regarding patient and consulting with nursing leadership and/or the provider, to present patient’s problem and resolve the problem or direct calls to appropriate person.
Handle prescription refill requests according to Company procedure and be proficient with SureScripts or other refill software as needed.
Obtain prescription authorizations as needed using appropriate applications and software. Document authorizations in patient chart with coverage dates.
Support completion of forms as needed to support patient care (i.e: Insurance and disability, Handi-Cap parking, DME requests)
Support documentation and referrals for DME requests
Answers phone calls from patients, caregivers, and outside entities, and reviews each call to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call.
Document in patient’s chart to accompany message for nurses and providers.
Be able to discuss with provider the steps necessary to insure proper patient care.
Be able to discuss with the provider any abnormal labs or tests presented to them by other staff members so that appropriate action regarding further orders can be carried out and charted, if necessary.
Handle prescription refill requests according to Company procedure.
Will be expected to work at any Company location to help meet Company’s business needs, within reasonable exoectations. Will also be expected to work overtime when given sufficient notice.
Performs other duties and projects as assigned.
Education
High school education require
Certifications/Licenses
Must have CPR and BLS certifications.
Medical Assistant Certification preferred (Required in some states)
Previous Experience (including minimum years of experience)
1-2 years of experience as MA with hematology/oncology patients in a clinic or hospital preferred.
Core Capabilities
Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Computer Skills:
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
Travel <25%
Standard Core Workdays/Hours Monday to Friday 8:30 AM – 5:00 PM.
#AONC
AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. We are the fastest growing network of community oncology practices delivering local access to exceptional cancer care.
We focus on:
- Enriching the patient experience by supporting the delivery of true value-based care through participation in the Enhancing Oncology Model and Principal Care Management programs and enhanced services, such as care coordination.
- Being 100% physician-led and governed by allowing for practice autonomy, where our partnership is collaborative and leveraged as a resource but, ultimately, what gets implemented in the practice is up to the physicians.
- Improving the lives of those who practice medicine with over 40 years of proven practice management expertise and the enablement of new revenue streams by accessing additional service lines such as clinical lab, pathology and oral oncolytic pharmacy.
The AON Difference
Practice diversification - A partnership with AON enables practice growth and access to new revenue streams through centralized ancillaries such as clinical lab, pathology and oral oncolytic pharmacy.
Economies of scale - Our ability to aggregate size and scale helps us to provide practices with the most competitive and attentive vendor services and drug pricing.
It’s a partnership - Practices deserve a partner that evolves to meet their needs and stays ahead of the industry changes. With a drive to innovate cancer care, we’re focused on the future of oncology and creating a network of industry experts to ensure accessible and patient-centered care continues to be at the forefront of healthcare.
