Job Description

This is a casual role, fully remote and can be located anywhere in Australia!

Since 2000, Bodycare Workplace Solutions has been a leader in occupational health across Australia and New Zealand, offering tailored injury prevention, OHS consulting, and health assessments.

We’re proud to expand our expertise to the aged care sector, delivering assessments that empower Older Australians to remain in their homes while accessing essential services.

Guided by our core values—Proactivity, Innovation, Integrity, and Communication—we are committed to helping individuals live happier, safer, and injury-free lives in both the workplace and the community.

About You!

We are seeking an RN, Social Worker, OT, or Physiotherapist with Triage Delegate experience to join our multidisciplinary Health team working across metro Melbourne’s Southern & Eastern suburbs. This is a true casual role, ideal for someone happy to jump in to cover leave, assist during busy periods, or provide extra support whenever needed.

You will work within a primary health care framework to assess the needs of older persons and appropriate younger people with disabilities, within the region. Facilitate access to appropriate community and residential services, through a multi-disciplinary team approach.

Preferred candidates will have

• Qualifications in a Healthcare background ie. Registered Nurse, Social worker, Physiotherapist or OT & registered with AHPRA or own relevant professional body where relevant.
• Must have triage experience within the Single Assessment System
• Ability to work independently and as a team.
• High level of computer literacy skills
• Ability to follow guidelines relevant to the position as well as demonstrated problem-solving capacity.
• Current Australian driver’s license with own reliable, fully insured vehicle
• Valid National Criminal History Check and Working with Children Check or willingness to obtain one.

What You’ll Do!

• Conduct triage over the phone with the client or their representative to gather detailed information about their individual circumstances
• Receive inbound calls using a 'no wrong door approach' to assist clients with their referral queries and navigating the aged care assessment process
• Identify assessments based on urgency to assist with resource prioritisation
• Assess whether the client requires a Home Support or Comprehensive Assessment.
• Where appropriate, make recommendations for appropriately qualified assessment staff to conduct assessments based on the unique needs of the client (eg: cultural background, area of assessor specialty - homelessness)
• Ensure all decisions are made in accordance with the Act, exercising due care, diligence, honesty, and good faith.
• Verify the identity of the client or their representative and ensure all information is accurately documented.
• Capture detailed information regarding the client’s needs, including any potential need for assistive technology, home modifications, or linking services.
• Ensure the client has consented to the assessment process, including information sharing and representation by a third party, where applicable.
• Provide clear and accurate documentation of the client’s needs, eligibility, and service recommendations.

Ready to jump in? Apply today!