Job Description

Synechron is seeking an experienced Triad Business Analyst to serve as a pivotal link between business stakeholders, product owners, and technology teams within a triad operating model. The role focuses on gathering, analyzing, and translating business requirements into actionable solutions that improve processes, systems, and customer outcomes. The analyst will collaborate with cross-functional teams to ensure alignment among business goals, product strategy, and technology delivery, delivering measurable value to the organization.

Software Requirements

Essential

• Proven experience as a Business Analyst, Systems Analyst, or similar role

• Strong understanding of business analysis methodologies and documentation practices

• Experience working with cross-functional teams in agile, product-driven, or collaborative environments

• Strong analytical, problem-solving, and critical-thinking skills

• Excellent verbal and written communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency with Excel, Visio, Jira, Confluence, or similar tools

Preferred

• Experience working in a triad model or matrixed organization

• Knowledge of Agile, Scrum, or SAFe frameworks

• Experience with process improvement, change management, or digital transformation initiatives

• Certifications such as CBAP, CCBA, PMI-PBA, or Agile BA

Key Skills

• Requirements gathering and analysis

• Stakeholder management

• Process mapping and workflow analysis

• Data analysis and reporting

• User story creation

• Problem-solving

• Communication and facilitation

• Project coordination

Overall Responsibilities

• Gather, document, and validate business requirements from stakeholders

• Analyze current business processes, workflows, and systems to identify improvement opportunities

• Partner with product, technology, and business teams to deliver effective solutions

• Translate business needs into functional requirements, user stories, process maps, and documentation

• Support prioritization of initiatives by evaluating business value, impact, and feasibility

• Facilitate meetings, workshops, and stakeholder discussions to define project scope and objectives

• Assist with testing, user acceptance validation, and implementation support

• Track project progress, risks, dependencies, and issues, and communicate status to stakeholders

• Use data analysis and reporting to support decision-making and measure business outcomes

• Ensure delivered solutions align with strategic goals, compliance standards, and operational needs

Technical Skills (By Category)
Programming Languages

• Essential: None

• Preferred: SQL (data analysis), basic scripting (e.g., Python) for data manipulation

Databases/Data Management

• Essential: None specified

• Preferred: Familiarity with relational databases and data modeling concepts

Cloud Technologies

• Essential: None specified

• Preferred: Awareness of cloud-based data solutions and analytics services

Frameworks and Libraries

• Essential: None

• Preferred: Agile frameworks (Scrum, SAFe) and data visualization/tooling libraries

Development Tools and Methodologies

• Essential: Excel, Visio, Jira, Confluence; Agile/Iterative development practices

• Preferred: Additional BA tools, data visualization platforms, and collaboration tools

Security Protocols

• Essential: None specified

• Preferred: Basic information security awareness related to data handling and governance

Experience Requirements

• Years of Experience: 10+ years in business analysis or related roles

• Domain Experience: Experience working in agile, product-driven environments; cross-functional collaboration

• Industry Experience Preferences: Experience in triad/matrix organizations is preferred

• Alternative Experience Pathways: Equivalent senior analytics experience that demonstrates outcomes may qualify

Day-to-Day Activities

• Conduct stakeholder interviews, workshops, and requirement elicitation sessions

• Analyze business processes and map current vs. future states

• Create and maintain documentation, user stories, and acceptance criteria

• Collaborate with product, technology, and business teams to define scope and priorities

• Facilitate testing planning, UAT, and implementation support

• Monitor project progress, risks, and dependencies; report status to stakeholders

• Use data and metrics to measure outcomes and support decision-making

Qualifications

• Educational Requirements: Not explicitly stated; typically a Bachelor’s degree in a related field (e.g., Business, IT, Engineering) is common, but equivalent experience is acceptable

• Certifications: CBAP, CCBA, PMI-PBA, or Agile BA are preferred

• Training: Commitment to ongoing professional development and staying current with BA practices

• Equivalency: Relevant hands-on experience may be considered in place of formal degrees

Professional Competencies

• Critical thinking and problem solving

• Leadership and teamwork

• Communication and stakeholder management

• Adaptability and learning orientation

• Innovation mindset

• Time and priority management

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

Candidate Application Notice