Job Description

Appalachian Dental Care in Boone, NC is growing and looking for an experienced Treatment Plan Coordinator!

We’re a full-service practice offering everything from family dentistry to implants, dentures, clear aligners, and cosmetic work, with a team that puts patient care first. We’re open Monday to Thursday.

Benefits Include:

• Health, Dental, Vision Insurance
• PTO
• Holiday Pay
• 401k
• Monthly bonuses
• Four-day work week
• and more

Responsibilities:

• Present treatment plans to patients in a clear, caring, and confident way
• Review and explain costs, insurance coverage, and patient responsibility
• Verify insurance and complete detailed benefit breakdowns and pre-authorizations
• Present financing options, payment plans, and our in-house Wellness Plan
• Coordinate larger cases such as implants, dentures, crowns, and clear aligners with the doctor and clinical team
• Follow up with patients on pending and unscheduled treatment
• Schedule treatment appointments and help keep the schedule productive
• Coordinate free dental implant consultations
• Provide exceptional customer service from the first conversation to completed treatment

Skills:

• At least 2 years of dental experience preferred
• Proven experience presenting treatment plans and achieving strong case acceptance
• Working knowledge of dental insurance, benefits, and pre-authorizations
• Comfort discussing finances and third-party financing with patients
• Excellent communication skills
• Interpersonal and relationship-building skills
• Organized and detail-oriented with strong follow-through

An Equal Opportunity Employer