Job Description

Full-Time Treatment Coordinator / Receptionist – Exact Orthodontics

Exact Orthodontics is looking for an adaptable, proactive, and enthusiastic team member to join our busy and supportive practice in a dynamic role that supports the entire patient journey.

This varied position will see you spending one day per week on reception, coordinating patient care and appointments, while also providing clinical support to the team where required. It’s the perfect opportunity for someone with experience in a dental or healthcare environment who enjoys a fast-paced workplace, thrives on variety, and loves that no two days are ever the same.

We’re looking for someone who is organised, personable, and passionate about delivering an exceptional patient experience while working collaboratively within a close-knit team.

As a Treatment Coordinator, you'll be the first point of contact for new patients beginning their orthodontic journey. Your role will involve procuring clinical records, assisting clinicians through the consultation process and guiding patients through treatment plans, including discussing financial options and ensuring they feel supported and informed every step of the way.

Key Responsibilities

• Welcome new patients and assist clinicians through the consultation process
• Collaborate with Orthodontists, Practice Manager, clinic staff, and patients to ensure efficient, positive experiences
• Present treatment plans and financial agreements
• Coordinate appointments and follow-up communications with patients
• Liaise between patients and staff
• Maintain accurate patient records and reporting
• Deliver outstanding customer service with empathy and professionalism

Qualifications

• Previous experience as a Treatment Coordinator within a Dental practice is highly desirable, with a comprehensive understanding of dental terminology
• Certificate III in Dental Assisting or Certificate IV in Dental Assisting (highly desirable)
• Experience with dental software is a must
• Strong organisational and communication skills with a patient-first approach

Additional Information

Exact Orthodontics is a trusted local orthodontic practice in Indooroopilly, dedicated to producing beautiful smiles for patients of all ages across Brisbane. Our team of experienced clinicians offers a wide range of orthodontic treatments in a comfortable and relaxing environment. We pride ourselves on delivering exceptional care and building lasting relationships with our patients.

Applying with Us? Here’s What to Expect!

We know your time is valuable, so we’ve made the first step quick and easy. Once you apply, you’ll receive an automatic email with a few simple questions. It’s a relaxed chat, no pressure! Answer at your convenience, and as soon as we receive your responses, we’ll be in touch to keep the process moving quickly.

Check your inbox, we’re excited to connect with you!