It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Westrock Orthodontics, we believe every smile tells a story and we’re looking for a Treatment Coordinator to help patients start theirs. From the first call to treatment day, you’ll guide patients through the process with confidence, compassion, and clarity. It's fun to work in a company where people truly BELIEVE in what they're doing – JOIN US!
The Treatment Coordinator (TC) controls the new patient flow of the practice. The TC plays a vital role in customer relations and service. The Treatment coordinator's goal is to capture new patients and retain the existing patients through quality customer care. This is a position where you will be selling Orthodontic treatments and services to clients who have come into the clinic for treatment consultations. You must be an energetic individual with the ability to understand all aspects of the treatment plan and explain it to the patient.
What You’ll Do:
Lead New Patient Journeys: Make welcome calls, confirm insurance, build rapport, and guide families through their first visit.
Coordinate Treatment Plans: Ensure all records are complete and accurate, present financial options clearly, and support same-day treatment starts.
Manage Patient Follow-Ups: Own pending and observation lists, fill appointment gaps, and re-engage patients in their treatment plans.
Deliver Financial Presentations: Present and explain payment options, answer questions, and help patients feel confident in their investment.
Promote the Practice: Build strong community relationships with referring doctors, schools, and partners, and encourage word-of-mouth referrals through a positive patient experience.
What We’re Looking For
1+ years in a dental, orthodontic, or healthcare front office, receptionist or treatment coordination role.
A high school diploma or equivalent is required; postsecondary education or dental/medical office training is a plus.
Dental Assistant certification, CPR certification, or equivalent credentials.
Why Westrock Orthodontics?
At Westrock Orthodontics, we’re dedicated to transforming lives through confident smiles. As part of the Rock Dental Brands family, you’ll be surrounded by a supportive team, leadership that empowers your growth, and a company culture built on respect, collaboration, and excellence in patient care.
Competitive Pay
Career Growth Opportunities
Paid Time Off & Holiday Pay
Flexible Health Insurance Options
401(k) with Company Match
Employer-paid pre-tax Health Savings Account with Employer Contributions
Supportive, Collaborative Team Culture Making a Real Impact on Patient Lives
We will train the right individual for the job!
And More!
Join a practice where your passion meets purpose—and where you help people smile brighter every day.
Rock Dental Brands is the result of dentists, dental specialists, and business professionals collaborating to improve the quality of patient care while eliminating the challenges in the day-to-day operation of private practice. The principles of economies of scale and strength in numbers have helped Rock Dental Brands achieve great success. Our group provides the services that allow our doctors to practice exceptional general and specialty dentistry in state-of-the-art offices using the most up-to-date dental equipment and technology.
Today, we are a group of general dentists and dental specialists who provide multidisciplinary care in Pediatric Dentistry, Orthodontics, General Dentistry, and Oral Surgery. We are dedicated to setting the highest standard of care throughout the lifetime of our patients. Our doctors are able to focus solely on providing high-quality, patient-centric care through collaboration, quality assurance programs, continued research and educational development, and exceptional performance.
