Job Description

Job DetailsLevel: ExperiencedJob Location: Montour Oral Surgery - PA - Pittsburgh, PA 15205Job Summary:  Treatment Coordinator/Referral Relationship Specialist
The Treatment Coordinator’s role is integral to practice growth and success. The candidate will be responsible for coordinating patients' insurance benefits, constructing/presenting treatment plans as diagnosed by the Doctor, providing financial alternatives, and helping remove any other barriers to completing treatment. Additionally, this person will lead marketing efforts on a weekly basis to create and foster relationships with referring dentist practices, its team members, and patients to generate surgery referrals to our practice.
Duties and Responsibilities
Verify patient benefits and coordinate benefits with expected treatment plans prior to appointments
Notify new patients of expected out of pocket amounts prior to treatment rendered
Construct and present treatment plans based off Doctors diagnosis
Provide financial alternatives and assist patients with 3rd party financing options
Coordinate any appointments needed in other offices prior to treatment
Follow up with online appointment requests as it relates to the lead-to-sales process via Salesforce
Track case acceptance on a daily/weekly/monthly basis
Follow up with all outstanding treatment opportunities on a daily/weekly/monthly basis
Foster and maintain relationships with all current and potential referral offices through networking, office visits, lunch and learns etc on a weekly basis
Partner with marketing and operations managers on periodic campaign initiatives
Assist with content creation for marketing platforms as requested
Use practice management and other pertinent software to accurately track referral sources on a monthly basis
Actively participate and lead in all marketing efforts made by the office to increase referral production and other lead sources
Be the liaison between Frontline Affiliate office, referral doctors' practices, Marketing, and Operations leadership to communicate accurate and updated practice information, as well as patient information
Maintain the offices Salesforce platform for all sales/referral dashboard tracking
Required Skills and Abilities
Dental knowledge required
Knowledge of dental insurance benefits required
Valid driver's license, auto insurance, and reliable transportation required
Knowledge of medical insurance benefits helpful
Experience with Denticon practice management system helpful
Prior experience working in Salesforce or comparable CRM helpful
Confidence with presenting large/multistep/complex case treatment plans
Excellent written and verbal communication skills
Superior interpersonal and customer service skills
Is motivated by personal/office growth
Problem/Solution mentality
Maintains excellent organizational skills
Adaptable and open to learn
Outgoing personality, not afraid to approach new people and unfamiliar environments to foster new relationships. Must be able to be told no without being discouraged.
Must have flexibility to attend marketing events that occasionally occur during evenings or Mondays
Education and Experience
Dental experience required
Prior sales experience is a plus
Highschool diploma required, higher education preferred
Physical Requirements
Ability to withstand prolonged periods of sitting at a desk, driving, using a phone, and working at a computer.
Ability to move within the office as needed for meetings, access office equipment, and escort patients to treatment areas.
Ability to lift to 25 pounds if necessary.
Company Benefits
Comprehensive benefit package including competitive wages, health insurance, 401K, PTO accrual, and paid holidays.
Qualifications