Job Description

Treatment Coordinator/Marketing Coordinator

Reports to: Practice Manager

Job Summary/Responsibilities

With the support of the administrative team and Practice Manager, assist to ensure the smooth and successful appointments of all new patients.

To be responsible for contracts signed by responsible party prior to or on banding day.

To be responsible in assisting to produce performance and quality standards within the Treatment Coordinator room, delivered through customer service skills and attention to detail.

To be responsible for the maintaining all treatment coordinator records and reports, and communicating them to the Practice Manager.

Duties include:

• Sets up treatment rooms for all new patient exams
• Welcomes new patients/parents promptly with a warm smile
• Ensures new patient experience is enjoyable every single time
• Checks all new patient charts to ensure info was correctly entered upon scheduling
• Responsible for new patient paperwork to ensure it has been completed. Map in fields from the online questionnaire into chart. Ensures process is compliant with HIPPA laws.
• Completes New Patient X-rays and photographs for appointment
• Gives accurate and correct pricing based on treatment plan recommendations. May include expected insurance amount if insurance has been previously verified for the specific patient.
• Works numbers for new patients and sets up comfortable monthly payments that align with office guidelines
• Keeps records of all contracts, fees, referral, and other important information
• Helps to fill the schedule when needed by communicating with the Front Desk Coordinators
• Ensures accurate charting and insurance information has been entered in correctly and submitting insurance once contract is signed.
• New insurance information to be collected and scanned into chart by obtaining a copy of front and back of insurance card as well as half sheet filled out.
• Sign contract with patient or parent before but no later than banding date.
• Answers any questions patient might have regarding treatment.
• Works with Practice Manager to ensure all contracts and documents are up to date, gathers needed information, and update as changes take place.
• Attend all staff meetings, front office meetings, and daily huddles.
• Representing the practice in a positive way inside and outside of the office.
• Helping with all marketing needs - social media, marketing events, marketing supplies etc.

JOIN OUR TEAM! As a 5280 Top Orthodontic Practice since 2002, Castle Pines Orthodontics is seeking to hire an additional team member! We are looking for a Treatment Coordinator/Marketing Coordinator who is detail oriented, reliable, loves kids, loves orthodontics and is an outgoing individual who gets along well with others and can multitask. Castle Pines Orthodontics is a moderately busy practice in a growing community.

We have been in business for more than 2 decades and many of our team members have been with us for many of those years. When you join our team you become part of our fun, caring, happy family!

We care deeply about our community by supporting the local schools, sports teams and community events. We are an active member of our local Chamber of Commerce, and our team enjoys attending many of the activities that the Chamber offers.

Dr. Andrew Dunbar loves what he does, and it shows! Dr. Dunbar is easy to work with and enjoys sharing his knowledge about orthodontics with his team and patients. Dr. Dunbar was a general dentist in the Navy for 9 ½ years then specialized in orthodontics.

This position is at 1 location Monday through Thursday, 7:30am -5:00pm with a full 1hour lunch break daily.

So, want to be part of a team that rewards employees with positive feedback, a bonus program, retirement plan, paid vacation, health benefits, continuing education benefits and other great incentives? Send us a resume today!

This position is 4 days a week, Monday through Thursday, 7:30am to 5:00pm. Non patient days these hours vary.

Compensation: Based on skills, attitude, and the value you bring to the practice. The pay range is $24-$28 per hour depending on experience.

Benefits include: PTO, Paid Holidays, 401k, Bonus Program, Health Benefits

Requirements

• At least 1 year of treatment coordinating and marketing experience is required
• Be self-motivated, organized, and have a positive attitude
• Possess great understanding of dental/orthodontic terminology
• Have excellent communication and written skills
• Have excellent public relations skills
• Work well with patients and team
• Be experienced in delivering high-level customer service
• Committed to the position arriving on time daily and staying late as needed.
• Excellent computer skills including Microsoft Word, Excel, Teams, Canva and Outlook